Contact Center Representative

Contact Center Representative at TD Bank engaging with customers during inbound calls. Providing professional service and resolving banking inquiries through various channels.

Posted 5/20/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJunior💰 $22 - $28 per hourWebsite

About the role

Key responsibilities & impact

Provides positive and professional inbound customer service
Engages with prospective customers through various channels (live chat, phone, email, SMS)
Takes ownership of customer concerns and resolves customer issues at first point of contact
Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes)
Participates in performance and development activities, including cross-training within own team

Requirements

What you’ll need

High School Diploma or GED
Minimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferred
Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets)
Exceptional listening skills and a curiosity for helping customers
Strong relationship management skills
team oriented with the ability to work in a fast-paced, challenging work environment with resiliency

Benefits

Comp & perks

Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development and reward recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial transactionscustomer serviceproblem resolutioncross-training

Soft Skills

listening skillsrelationship managementteam orientedresiliencycuriosity

Certifications

High School DiplomaGED