Operations

• responsible for the day-to-day Operations activities in support of assigned business line
• Performs most diverse/complex tasks
• Works independently
• Acts as a liaison between assigned department and other departments within TD Bank
• Works to identify and address process improvements
• Provides support and direction to less experienced staff
• Acts as a back-up to department leadership
• Responds to inquiries and assists in resolving problems/complaints
• Protects privacy and non-public information
• Assists in the prevention of fraudulent activities
• Collaborates with and provides support to department leadership
• Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities

Funding Operations Associate

Full-stack Engineer

• Develops new solutions as required for engineering programs and projects within assigned area
• Develops new features and performs unit / component test for new application development initiatives

Software Engineer II

Risk

• Provides direction and guidance to team and/or management
• Acts as overall leader on key control initiatives
• Recognized as leading expert within the company
• Integrates knowledge of the enterprise function’s or business segment’s overarching strategy
• Anticipates emerging business trends and regulatory/risk issues
• Advises on execution strategy and leads the development and deployment of functional programs or initiatives
• Conducts analysis at the functional or enterprise level using results to draw conclusions

Senior Governance & Control Specialist – Logical Access

Data Scientist

• Provides technical leadership across the overall Analytics function
• Works independently on activities related to analysis, design and support of technical data management solutions
• Collaborates with business owners to identify opportunities and serves as an ambassador for data science
• Participates in cross-functional initiatives as a subject matter expert

Data Scientist – FCRM Model Risk Governance Strategy

Product Manager

• The Product Manager oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs
• Manages a particular product or function supporting in the achievement of a business strategy
• Acts as a source for innovation led through customer insights and creating a better customer experience
• Develops and implements products/policies and procedures to enhance customer experience
• Conducts ongoing industry and competitive analysis to obtain market insights

QA Engineer

• Provide specialized expertise to guide planning, risk assessment, and execution of audits
• Lead and provide supervisory oversight to complex audits
• Ensure completion of audit projects
• Undertake and complete a variety of complex audit projects
• Process and handle confidential information with discretion

Audit Manager II, QAIP – Financial Crimes

• Responsible for the day-to-day Operations activities in support of assigned business line
• Acts as a liaison between assigned department and other departments within TD Bank
• Works to identify and address process improvements
• Provides support and direction to less experienced staff
• Acts as a back-up to department leadership
• Responds to inquiries and assists in resolving problems/complaints

Funding Ops Associate

Manager

• Builds and maintains strong business relationship with assigned clients / internal partners
• Provides direction and guidance on optimal technology solutions/services to meet business needs
• Manages a varied team of IT professionals
• Bridges the gap between the business and technology
• Leverages resources across functional or specialized technology areas to ensure end to end delivery of agreed upon solutions or services

Senior Manager, Tech Delivery – Partner Management, Data Concern Management

Customer Support

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Customer Experience Associate

Support Engineer

• Triage technology issues impacting the North American Contact Center lines of business
• Manage technology interruptions, oversee issue escalation and resolution
• Assess the issue and impacts to determine if customer messaging is required and action appropriately
• Engage appropriate technology, digital and other support partners
• Effective and clear communication of issue, including technology status updates, real time metrics and action plan
• Identify improvement opportunities observed via Incidents and follow through to resolution
• Track incidents and impacts for reporting and trend analysis
• Manage emergency IVR/call flow messages and DRP when required
• On call support 24 hours, 7 days a week on a rotational basis
• Other duties as assigned

IT Support Analyst IV

Business Development Rep

• Build and manage relationships with key TD partners, including TD Wealth and other internal teams
• Develop and maintain external partnerships with professionals and organizations that can generate high-value referrals
• Create and sustain a pipeline of qualified opportunities for the PCA sales team
• Act as the primary point of contact for partners, ensuring strong engagement and ongoing collaboration
• Identify opportunities to expand referral sources and strengthen existing partnerships
• Work closely with PCA sales teams to ensure smooth handoff and visibility of opportunities
• Represent PCA in partner meetings, events, and community engagements
• Maintain awareness of market trends and opportunities within the high-net-worth space

Business Development Manager – Private Client Advice

• Provide technical expertise in software development
• Collaborate with cross-functional teams to deliver high-quality software solutions

Client Services Representative

• Provide dedicated specialized administrative support to an Investment Advisor or team of Advisors on diverse assignments
• Correspond with clients and other branch staff
• Prepare documentation and provide updates to IAs in preparation for client meetings
• Create reports for analysis of client accounts; provide mentorship on products and services, and identify referral opportunities
• Accept/create leads and ensure correct referral coding administration
• Submit marketing pieces for approval, compile client information packages, maintain marketing materials and 'Marketing Express' mail-outs
• Familiarize and adhere to compliance requirements, including all aspects of new and existing account documentation and marketing materials
• Provide a high level of client service which includes responding to phone, mail and electronic enquiries
• Deliver the 'gold standard' client experience at every interaction with team members, colleagues and clients; prioritize and handle own work
• Adhere to all policies and procedures and maintain a culture and operation of risk management
• Use insights to continually improve individual and team performance for clients
• Participate fully as a team member, continually improve knowledge and keep others informed and up to date

Client Service Associate

• Process financial transactions like deposits, withdrawals, and bill payments
• Understand and determine customer needs to recommend solutions
• Respond and resolve customers' concerns using standard procedures
• Achieve assigned goals and business objectives
• Connect personally with customers
• Help build a positive, diverse and equitable work environment
• Deliver quality customer experiences

Customer Experience Associate – Future Opportunities

Software Engineer

• Work closely with the global Murex development team across multiple Murex instances supporting FXC, FXO, and GPM (Global Precious Metals)
• Translate business and functional requirements into robust, scalable Murex technical solutions, aligned with global design standards and long‑term supportability
• Design, develop, and enhance Murex applications and associated interfaces
• Perform unit testing and support release preparation and deployment into production environments
• Collaborate with business stakeholders, business analysts, architects, and IT partners to deliver optimal solutions
• Partner with Test Analysts to define and execute test scenarios aligned to functional requirements
• Liaise with the Murex vendor to ensure integration designs are compatible with internal configurations
• Deliver work within an Agile delivery framework

Funding Operations Associate

Software Engineer II

Senior Governance & Control Specialist – Logical Access

Data Scientist – FCRM Model Risk Governance Strategy

Product Manager

Audit Manager II, QAIP – Financial Crimes

Funding Ops Associate

Senior Manager, Tech Delivery – Partner Management, Data Concern Management

Customer Experience Associate

IT Support Analyst IV

Business Development Manager – Private Client Advice

Software Engineer II

Client Service Associate

Customer Experience Associate – Future Opportunities

Senior Murex Developer