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Contact Center Representative II, Everyday Banking
TDContact Center Rep II at TD assisting inbound customers with inquiries and issue resolutions. Delivering exceptional customer service while achieving performance objectives and goals.
About the role
Key responsibilities & impact- Assist inbound customers with account inquiries and issue resolutions
- Provide personalized support and deliver legendary customer service
- Achieve performance objectives and goals
- Actively participate in ongoing training and coaching
Requirements
What you’ll need- High School Diploma or equivalent
- Exceptional listening skills with a curiosity to help customers
- Ability to multitask with speed and accuracy across different systems
- Digital literacy across various devices (smartphones, tablets, etc.)
- Flexibility and positive attitude in challenging situations
- Ability to work independently or in a team
- Integrity in managing sensitive customer info following guidelines
Benefits
Comp & perks- Growth opportunities and skill development
- Competitive benefits plan
- Professional development conversations and training programs
- Paid time off
- Banking benefits and discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
exceptional listening skillscuriosity to help customersmultitaskingflexibilitypositive attitudeindependenceteamworkintegrity
Certifications
High School Diploma