Financial Planning and Analysis

• Identify client's life and financial goals
• Provide comprehensive reviews and build long-term relationships
• Conduct reporting and relevant analysis
• Contribute to team and department goals
• Monitor service and implement improvements
• Acquire and apply expertise, provide mentorship

Financial Planner

Customer Support

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Customer Experience Associate

IT Support

• Provides expert advice and leads in system/applications planning, performance, availability, integration, operations and/or release/deployment management
• Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support/solutions
• Works independently and/or autonomously as a senior/lead on a diverse range of tasks/operational support of solutions and is relied upon to coach/educate others
• Assignments are highly complex and multifaceted
• May monitor, coach/educate a small team of IT professionals
• Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors

IT Support Specialist – Specialized Support for Core & Commercial Banking Applications

Product Marketing

• Oversees a team of Digital professionals and provide strategic direction for Digital business strategy
• Provides people management leadership by hiring talent, setting goals, and managing performance
• Acts as a strategic partner to leadership on portfolio and financial management
• Facilitates key strategic discussions and provides thought leadership to executives

Senior Manager, Digital Go-To-Market – Integrated Planning & Operations

Compliance

• Execute independent testing and validations of regulatory compliance across the Bank
• Perform issue validations as part of testing and validation team
• Independently research and maintain expertise on banking regulations
• Provide guidance on compliance with regulations for business partners
• Document testing results and suggest areas for improvement

Senior Compliance Testing Analyst

• Supports the overall coordination of US regulatory remediation including oversight over all workstreams
• Focuses on tracking, monitoring, and challenging other Second Line of Defense teams in their work to meet deliverables commitments
• Drives Compliance accountabilities for the Compliance remediations
• Leads fostering innovation and change ready culture within Compliance

Senior Compliance Transformation Manager

Business Operations

• Represent the business on projects of various sizes as a project team member and/or as a subject matter expert
• Responsible for business and/or process analysis
• Accountable for leading projects and/or work packages within a business area
• Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
• Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks

Business Process Officer II

• Oversees a team of Digital professionals and provides strategic direction for Digital business strategy
• Provides people management leadership by hiring the best talent, setting goals, and developing staff
• Acts as the Digital project lead for assigned capabilities for programs/projects
• Engages user groups and business leaders to ensure capability solutions fulfill evolving needs

Senior Manager, Digital Go-To-Market – Consumer Deposits & Payment Products

Operations

• Manages a team of QC Analysts and oversees daily production of 1A Quality Control testing for Retail Operations functions
• Provides research, evaluation, reporting, operational and/or analytical support to the QC Methodology department
• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions
• Promotes teamwork and handles any/all disciplinary actions, as required
• Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB
• Focuses on short to medium-term planning and business issues (e.g. monthly-quarterly)
• Contributes to the overall discipline and strategy for the respective areas

Retail Operations Manager – G&C

• Contributes to the Audit planning process for specific businesses/functional units
• Has overall responsibility for completion of audits
• Plans and leads audits and oversees staff working on multiple audits
• Performs testing of critical areas of audit
• Performs review of audit documentation
• Oversees findings follow up and issue validation
• Evaluates internal and external risks for assigned business lines and/or functions

Audit Manager II – Consumer Banking, Credit Card

• Process financial transactions like deposits, withdrawals, and bill payments
• Understand and determine customer needs to recommend solutions
• Respond and resolve customers' concerns using standard procedures
• Achieve assigned goals and business objectives by promoting banking solutions
• Connect personally with customers to advise them appropriately
• Help build a positive, diverse and equitable work environment

Business Intelligence Analyst

• Lead end-to-end development of Power BI dashboards and reporting packages for the Canadian Retail (Branch) team
• Transform complex data into actionable insights using advanced visualization techniques
• Drive incremental delivery and propose innovative alternatives for reporting solutions
• Actively participate in business meetings to understand problem statements and root causes
• Define and influence the future state of BI reporting, aligning with OKR and benchmarks
• Mentor and train analysts and senior analysts to build a strong talent pipeline
• Communicate effectively with business partners, offering clear preferred options and recommendations

Business Intelligence Specialist

• Process financial transactions like deposits, withdrawals, and bill payments
• Understand and determine customer needs to recommend solutions
• Respond and resolve customers' concerns using standard procedures
• Achieve assigned goals and business objectives by promoting banking solutions
• Connect personally with customers to advise them appropriately on banking solutions
• Help build a positive, diverse and equitable work environment
• Deliver quality customer experiences and recommend operational improvements

• Provide hands-on leadership by mentoring team members in troubleshooting and resolving complex incidents
• Design, configure, and tailor vendor platforms to address business needs
• Develop and implement advanced workflows within the IBM OpenPages application
• Oversee detailed investigations of incidents to evaluate root causes
• Act as an expert resource providing insight based on industry practices
• Managing application deployment in service-oriented environments
• Collaborate with business leaders and IT professionals to assess project viability
• Drive and manage controls environment covering change management and compliance

IT Support Specialist – Technical Lead

• Process financial transactions like deposits, withdrawals, and bill payments
• Understand and determine customer needs to recommend solutions
• Respond and resolve customers' concerns using standard procedures
• Achieve assigned goals and business objectives by promoting banking solutions
• Connect personally with customers to advise appropriately on banking solutions

Financial Planner

Customer Experience Associate

IT Support Specialist – Specialized Support for Core & Commercial Banking Applications

Senior Manager, Digital Go-To-Market – Integrated Planning & Operations

Senior Compliance Testing Analyst

Senior Compliance Transformation Manager

Business Process Officer II

Senior Manager, Digital Go-To-Market – Consumer Deposits & Payment Products

Retail Operations Manager – G&C

Audit Manager II – Consumer Banking, Credit Card

Customer Experience Associate

Business Intelligence Specialist

Customer Experience Associate

IT Support Specialist – Technical Lead

Customer Experience Associate, Cantonese/Mandarin Speaking