TD

Senior IT Support Analyst

TD

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $68,640 - $102,960 per year

Job Level

Senior

Tech Stack

CloudJavaLinuxOracleServiceNowSplunk

About the role

  • The Senior IT Support Analyst provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area. Depth & Scope: Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others Acts as subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution Leads the support of highly complex and/or comprehensive applications/systems and/or business lines Identifies root causes and implements targeted and controlled remediation plans Administers business applications in co-ordination with appropriate stakeholders Reviews, participates and implements procedures Researches industry standards, best practices and new innovations in technology and makes recommendations Designs, reviews, and integrates all application requirements, including functional, security, integration, performance, quality, and operations

Requirements

  • Bachelor's degree or Technical Certificate required or work experience equivalent to Bachelor's degree 5+ years' experience Preferred Qualifications: 3+ years of Cloud/SaaS, Java programming, Monitoring tools/Logs monitoring (Dynatrace, Splunk, Datadog), Oracle DB, Job Scheduling (Autosys), API, Linux OS (server), Virtual Machine, ServiceNow, Jira, Networking, Identity Federation (PingFed, Entra ID) 3+ years Core Banking (general knowledge on how accounts work, service charging, interest rates) 2+ years of demonstrated experience in application support, research and analysis, administration, performance availability monitoring and management for own area.