TD SYNNEX

Customer Success Manager

• Build and nurture appropriate relationships with key stakeholders to drive trust and ensure satisfaction, solution adoption, and alignment with business goals.
• Lead and/or facilitate new end-customer onboarding processes, ensuring quick time-to-value with effective deployment and enablement strategies.
• Monitor product usage metrics and customer health to proactively drive adoption, minimize churn risk, and identify upsell opportunities.
• Provide direction and leadership to the teams under scope of responsibility.
• Establish and communicate goals and objectives for the teams that are in line with the corporate direction.
• Partner with Sales to identify and qualify expansion opportunities across your portfolio.
• Collect feedback and insights from customers to influence product development and improve operational processes.
• Own renewals in partnership with Sales and Contracts teams, ensuring strong NRR (Net Revenue Retention) and minimal churn.
• Help build and refine scalable success plans, playbooks, and engagement models appropriate for a distribution business.

Director, Customer Success

Graphics Designer

• Designs and develops a wide range of TD SYNNEX marketing collateral using both digital and traditional methods and modern event theme concepts with expert attention to detail.
• Design and produce visually compelling, executive-level PowerPoint presentations and decks tailored for leadership audiences. (Demonstrate mastery of advanced PowerPoint features: animations, templates, charts, etc.)
• Ability to transform complex data and concepts into clear, visually engaging narratives.
• Be able to present design work and concepts to key stakeholders with design rational in collaboration with supervisors to stakeholders and management.
• Collaborates with copywriters, traffic managers, and account managers to clarify objectives, due dates and expected deliverables in a cost-effective and timely manner.
• Prioritizes work and provides project status reports at regularly scheduled checkpoints with manager or supervisor.
• Contributes with the organization of TD SYNNEX’s library of creative assets, including images, logos, etc.
• Stays up to date on modern design trends, key technologies, market, and industry trends affecting company business segments.
• Acts as a brand consultant, helping to assure co-workers across the organization stay in compliance.
• Ensures brand is communicated effectively in all marketing materials whenever possible.
• Demonstrates a mastery of design software such as InDesign, Illustrator, Photoshop, PowerPoint, Figma, Adobe Express, Ceros and more.

Graphic Designer

Sales Engineer

• Build, lead, and mentor a high-performing Sales Engineering team supporting enterprise and mid-market sales motions.
• Act as a player-coach, directly supporting strategic and complex deals while coaching SEs on discovery, demos, and technical validation.
• Establish best practices for technical discovery, demos, POVs/POCs, and technical close.
• Partner with Sales leadership to align SE resources to pipeline priorities and revenue goals.
• Hire, onboard, and develop SE talent as the organization scales.
• Partner with Account Executives on key opportunities to drive technical strategy, solution design, and deal acceleration.
• Lead high-impact product demonstrations, executive presentations, and proof-of-value engagements.
• Serve as a trusted technical advisor to CISOs, security architects, IT leaders, and executive stakeholders.
• Translate complex customer requirements into scalable, secure architectures using our platform.
• Support RFPs/RFIs, security questionnaires, and architecture reviews for enterprise customers.
• Engage with existing customers to support expansion opportunities and ensure long-term technical success.

Director, Sales Engineering

Business Development Rep

• Create, Develop & implement supplier/vendor specific initiatives (10%)
• Channel Partner & Vendor engagement (20%)
• Execution - Credit management, Order processing, AR Collections (20%)
• Operational excellence - pipeline management, forecasting & inventory management (10%)
• Learn from existing BDMs on market potential and work on developing market base (10%)
• Work with Channel Partners to develop sales competencies and help close deals through “hands on” involvement and coaching (10%)
• Coordinate with Supplier for Partner Technical & Sales Training on new product/s and/or technologies (10%)

Business Development Manager

Customer Support

• Investigar, asesorar y resolver las consultas de posventa, específicamente en torno a las devoluciones y los problemas de entrega, actuando como contacto principal con el cliente cuando sea necesario.
• Asumir, responder y asegurar la progresión de las consultas dentro de los acuerdos de nivel de servicio.
• Cumplir con la política y los procedimientos de la empresa en relación con las consultas relacionadas con las devoluciones y las entregas, actuando dentro de la delegación de autoridad establecida.
• Mejorar la eficiencia de las consultas, entregas y devoluciones y minimizar las pérdidas debidas a las devoluciones de productos y a los abonos.
• Destacar y ayudar a resolver los problemas de raíz relacionados con las consultas de gestión postventa.
• Promover el uso de las herramientas de servicio al cliente de la compañía.
• Apoyar a otros miembros del equipo para que alcancen sus objetivos y mantener un fuerte espíritu de trabajo en equipo.
• Apoyar al negocio siguiendo todas las políticas y procedimientos de la empresa y trabajando con los valores compartidos de TD SYNNEX.
• Otras tareas ad hoc que se requieran ocasionalmente.

Customer Service Executive

Security Engineer

• Sleutelrol in het behalen van zowel individuele als teamdoelstellingen
• Uitstekende service bieden aan klanten van TD SYNNEX
• Maandelijkse en kwartaaltargets voor omzet en marge behalen
• Nauwkeurige offertes maken en versturen
• Behalen en behouden van accreditaties in leverancierprogramma's
• Pipeline van gekwalificeerde leads genereren en beheren in CRM-systeem
• Proactief relaties opbouwen met collega's en klanten
• Productinformatie, prijzen, aanbiedingen en promoties presenteren en verkopen
• Service level agreements met klanten naleven
• Voordelen en unieke waarde van het bedrijf promoten
• Accountplannen ontwikkelen en implementeren
• Samenwerken met Field Sales Executives of Business Development Managers indien nodig

Inside Sales Specialist – Security

Supply Chain

• Join the Power of Us at TD SYNNEX: We’re 22,000 of IT’s best and brightest, who share an unwavering commitment to bringing products, services and solutions to the world.
• Take the next step towards a rewarding career and apply today. We’re excited to meet you!