TD SYNNEX

Director, Customer Success

TD SYNNEX

full-time

Posted on:

Location Type: Remote

Location: Remote • North Carolina • 🇺🇸 United States

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Job Level

Lead

Tech Stack

Cyber Security

About the role

  • Build and nurture appropriate relationships with key stakeholders to drive trust and ensure satisfaction, solution adoption, and alignment with business goals.
  • Lead and/or facilitate new end-customer onboarding processes, ensuring quick time-to-value with effective deployment and enablement strategies.
  • Monitor product usage metrics and customer health to proactively drive adoption, minimize churn risk, and identify upsell opportunities.
  • Provide direction and leadership to the teams under scope of responsibility.
  • Establish and communicate goals and objectives for the teams that are in line with the corporate direction.
  • Partner with Sales to identify and qualify expansion opportunities across your portfolio.
  • Collect feedback and insights from customers to influence product development and improve operational processes.
  • Own renewals in partnership with Sales and Contracts teams, ensuring strong NRR (Net Revenue Retention) and minimal churn.
  • Help build and refine scalable success plans, playbooks, and engagement models appropriate for a distribution business.

Requirements

  • >5 to 8 Years of relevant work experience
  • >3 to 5 Years of experience directly managing / supervising employees
  • Experience working in or with cybersecurity software, ideally in a vendor, VAR, or MSSP model.
  • Demonstrated ability to manage enterprise or high-touch accounts with a consultative, value-driven approach.
  • Strong understanding of cybersecurity technologies and/or IT infrastructure solutions.
  • Familiarity with tools like Salesforce, Gainsight, HubSpot, Client Success, or similar CS and CRM platforms.
Benefits
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cybersecurity softwareIT infrastructure solutionscustomer onboardingproduct usage metricscustomer health monitoringrenewals managementconsultative approachvalue-driven approach
Soft skills
relationship buildingleadershipgoal settingcommunicationstakeholder managementcustomer feedback collectionteam direction