TD SYNNEX

Customer Support

• Provide industry leading customer service through the accurate and timely processing of returns and delivery queries to protect and grow the customer relationship.
• Act as an advocate for the customer within TD SYNNEX relating to after sales management processes and procedures.
• Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate.
• Own, respond to and ensure progression of queries within service level agreements.
• Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority.
• Improve query, delivery and returns efficiencies and minimise losses due to product returns and credit notes.
• Highlight and help to address root cause issues relating to after sales management queries.
• To promote the use of TD SYNNEX’s E Business customer service tools.
• Support other team members to achieve goals and maintain a strong teamwork ethos.
• To support the business by following all company policies and procedures and working to the TD SYNNEX shared values.
• Other ad hoc duties as required from time to time.

Customer Service Executive

Learning and Development

• Build learning-in-the-flow-of-work systems that accelerate workforce performance and enable business transformation across APJC.
• Translate strategic priorities, organizational shifts, and capability gaps into scalable learning and performance solutions that drive measurable business outcomes.
• Lead the design and deployment of integrated learning experiences that connect skills to real work.
• Define and implement an APJC workforce learning and capability strategy aligned to business priorities.
• Oversee the creation of high-impact learning content across formats.
• Establish clear links between learning outcomes and business performance metrics.
• Partner with HR and business leaders to support workforce transformation initiatives.

Director, L&D – Transformation

Analyst

• Administer and support monthly incentive and commission payout processes, including calculations, adjustments, approvals, and validations
• Coordinate the setup and maintenance of incentive plans within the incentive management tool
• Partner with Finance, Compensation & Benefits, and business leaders to align payout outcomes with approved performance results
• Perform accounting activities including month‑end and quarter‑end accruals, journal entries, account reconciliations, and audit support
• Respond to inquiries related to commission calculations, disputes, and reporting
• Maintain and enhance operational and analytical reporting, including standard and ad‑hoc reports
• Analyze performance metrics and provide insights to help business leaders understand outcomes and drive the right behaviors
• Identify opportunities for process improvement, simplification, and automation
• Support system testing and enhancements related to incentive tools
• Process SPIFF incentive compensation as required
• Guide and support the day‑to‑day work of junior analyst(s)
• Develop presentations and basic data visualizations for assigned functional areas

Senior Incentive Compensation Analyst

Business Development Rep

• Build and maintain relationships with customers, ensuring their satisfaction and addressing any concerns or issues.
• Provide excellent customer service and support, serving as a primary point of contact for customer consultations.
• Collaborate with vendors to develop and execute strategic initiatives that drive business growth.
• Support partner enablement activities, including conducting vendor training as an SME, and providing guidance on product and program knowledge.
• Track and manage the vendor pipeline, including identifying and qualifying leads, and moving opportunities through the sales cycle.
• Coordinate with internal teams to ensure timely follow-up and accurate reporting on vendor-related activities.
• Develop in-depth knowledge of vendor products, programs, and industry trends.
• Act as a subject matter expert (SME) on vendor offerings, providing guidance and support to the sales organization.
• Analyze data and metrics to identify areas for improvement and implement strategies to drive results.
• Use creative problem solving as well as providing technical knowledge to effectively configure, price, quote and process requests for specific hardware, software, service.
• Provide education and technical guidance for product alternatives, cross-reference assistance, and support to the customer.
• Actively participate in the sales team customer account planning and review process.
• Conduct customer consultations and provide vendor training as a subject-matter expert.
• May attend industry specific business training from vendors.

Business Development Representative II

• Vous serez l’interlocuteur commercial privilégié de nos clients s’appuyant sur une relation de confiance.
• Vous contribuez activement à la croissance du chiffre d'affaires de TD SYNNEX, en mettant la satisfaction client au cœur de vos priorités.
• Développez et conquérez de nouveaux marchés
• Identifiez, prospectez et engagez de nouveaux comptes à fort potentiel.
• Votre mission principale sera d’acquérir de nouveaux clients stratégiques et de les transformer en partenaires durables et rentables.
• Transformez les objectifs de nos fournisseurs en plans d’actions concrets.
• Menez les négociations commerciales, développez la part de marché de l’entreprise et pilotez vos résultats via un reporting rigoureux et orienté performance.
• Collaborez étroitement avec les équipes internes et les fournisseurs lors de vos rendez-vous clients afin de construire des propositions à forte valeur ajoutée.

Business Development Manager

Platform Engineer

• Design and deploy scalable, resilient multi-cloud architectures
• Create, maintain, and refactor complex Terraform modules
• Develop and manage Ansible playbooks to automate deployments
• Enable the business to leverage AI by managing cognitive services
• Translate high-level business requirements into technical blueprints
• Build and maintain robust delivery pipelines in Azure DevOps

Senior Platform Engineer – Cloud, AI Adoption

Product Manager

• Own full P&L responsibility for the Canadian Enterprise vendor portfolio, including revenue, gross margin and internal profit metrics.
• Forecast, track, and report business performance on a weekly, monthly, quarterly, and annual basis.
• Identify opportunities to improve profitability while managing risk and exposure.
• Serve as the primary relationship owner for Enterprise vendors in Canada.
• Lead contract negotiations and manage vendor expectations across sales, marketing, and operational execution.
• Act as a key escalation point, ensuring issues are resolved quickly and effectively.
• Build, lead, and mentor a high‑performing team through regular 1:1s, team meetings, and informal collaboration.
• Create and execute individual development plans for direct and indirect reports.
• Foster an inclusive, positive, and engaging team environment where people can grow and succeed.
• Partner closely with internal teams such as Finance, Legal, Marketing, HR, Purchasing, and others to drive alignment and results.
• Oversee the Enterprise Marketing strategy, budget, and execution for the Canadian portfolio.

Director, Gestion de produits – Entreprise

Events

• Lead the strategy, planning and delivery of major European events (live, virtual and hybrid)
• Manage a portfolio of flagship internal and external events end‑to‑end
• Introduce innovation and best practices to elevate event experience
• Collaborate with business units and country marketing teams to shape scalable event concepts
• Develop and support sponsorship packages with vendor marketing teams
• Oversee budgets, financial planning, cost control and performance reporting
• Manage contracts, agencies, providers and event support teams
• Drive attendance management and optimise event participation
• Manage and enhance our online event platform
• Lead on‑site event operations and stakeholder communications

European Events & Marketing Services Manager

Designer

• Desarrollar conceptos creativos y la identidad visual de campañas de marketing
• Diseñar emails, banners, piezas para redes sociales, logotipos y materiales corporativos
• Adaptar y versionar piezas gráficas para distintos formatos y plataformas
• Crear animaciones básicas y vídeos cortos para entornos digitales
• Preparar y entregar archivos listos para impresión
• Colaborar en el diseño y edición de contenido web, incluyendo ediciones básicas en HTML
• Apoyar las acciones de marketing digital con una comunicación visual consistente

Graphic and Video Designer

• Develop and grow the peripherals business across Europe.
• Build and strengthen relationships with manufacturers and key vendor partners.
• Lead commercial negotiations, performance reviews, and strategic planning.
• Own vendor engagement and portfolio expansion strategies.
• Analyze market trends and distributor dynamics to identify growth opportunities.
• Maintain accurate reporting and visibility of business performance.
• Collaborate with sales, marketing, finance, and other internal teams.
• Represent the business in vendor meetings and strategic discussions

Senior Business Development Manager – Peripherals

Security Engineer

• Design, deploy/Implement, Configure and migrate - related to Check Point solutions and products
• Troubleshoot and resolve issues related to Check Point Product and Solutions
• Strong fundamentals on Infra structure security - on-prem and Cloud
• Understanding of additional product portfolios will be an added advantage
• Maintain documentation and provide knowledge transfer to internal teams
• Engage and Communicate with Partners and customers on a regular basis based on Project requirements
• Engage with Project Managers effectively

Implementation Engineer – Security, Check Point

Full-stack Engineer

• Investigate and resolve production bugs and incidents across existing platforms
• Analyse root causes and implement permanent fixes to prevent recurrence
• Work with architects and senior engineers to define technical solutions for defects
• Build, test, and deploy fixes in line with engineering and operational standards
• Create and execute unit, integration, and regression tests related to bug fixes
• Participate in code reviews with a focus on quality, stability, and maintainability
• Support incident resolution in collaboration with SiteOps, DevOps, Security, and Development teams
• Improve monitoring, logging, and operational practices to reduce future incidents
• Contribute to documentation and operational knowledge sharing

SiteOps Software Engineer

Salesforce Administrator

• Lead the design and implementation of end-to-end solutions, ensuring that new features are scalable, maintainable, and aligned with long-term system health.
• Personally design and maintain complex, high-performance Salesforce Flows and business logic, minimizing the need for custom Apex code while maintaining optimal system performance.
• Own the data model. Directly manage object relationships, field integrity, and sharing architectures to ensure data security and reporting accuracy.
• Partner with department heads (Sales, Marketing, Ops) to conduct deep-dive discovery sessions, uncovering the 'why' behind requests to build better 'hows'.
• Execute connections between Salesforce and third-party tools (e.g., ERP, Marketing Automation), ensuring seamless data flow across the tech stack.
• Act as the primary gatekeeper for the production environment, managing the deployment pipeline (DevOps), sandboxes, and release management.

Senior Salesforce Administrator

Vice President

• Define and lead execution of the “Digitalize Market Engagement” strategic imperative.
• Serve as a strategic advisor to the ELT, embedding digital priorities into corporate strategy.
• Align digital strategy with corporate goals, including OI and EPS impact.
• Scan global trends and B2B digital best practices, digital technology innovation, define global innovation themes.
• Support regions in piloting local innovations aligned with global strategy.
• Lead the Global Digital Council to define platform roadmap and standards (Data, AI, Content).
• Ensure digital strategy is integrated into Commercial Excellence and omnichannel GTM frameworks to accelerate market execution.
• Co-develop digital solutions with strategic global vendors.
• Collaborate closely with regional teams to agree and execute digital initiatives, fostering cross-functional alignment and adapting strategies to local market needs while maintaining a cohesive global vision.
• Establish global implementation frameworks and delivery models.
• Define KPIs and reporting templates.

SVP, Digital

• Diseñar y ejecutar planes estratégicos para el crecimiento del negocio de Cisco en México.
• Desarrollar y habilitar canales de distribución, apoyándolos en la identificación y cierre de oportunidades.
• Generar pipeline nuevo a través de iniciativas comerciales, eventos y estrategias de mercado.
• Coordinar visitas presenciales a canales y clientes en distintas regiones del país, principalmente Guadalajara, Monterrey y Mérida.
• Liderar la planeación y ejecución de business plans trimestrales con Cisco y partners.
• Apoyar procesos de venta consultiva, negociación de deals estratégicos y seguimiento de proyectos.
• Gestionar actividades de posicionamiento de marca, campañas y uso de MDF.
• Mantener control y visibilidad del funnel, forecast y KPIs mediante CRM.
• Ser responsable de aumentar la lealtad de los partners como la rentabilidad del negocio.
• Capacitarse continuamente en el conocimiento de los productos y servicios de Cisco.
• Colaborar estrechamente con equipos internos (ventas, marketing, preventa) y stakeholders externos.
• Representar a TD SYNNEX como socio estratégico ante Cisco y el ecosistema de partners.