TD SYNNEX

Account Manager

• Manage customer and territory P&L, demonstrating critical thinking to drive growth and profitability across an assigned book of business.
• Generate new business through a mix of inbound and outbound calls, with a strong focus on relationship-based selling.
• Serve as the primary point of contact for assigned customers, including system integrators, OEMs, contract manufacturers, and software companies that rely on TD SYNNEX for hardware and related solutions.
• Share detailed information with customers on TD SYNNEX services, portfolio offerings, and value-added solutions, including both hardware and software.
• Identify business growth opportunities through research and execute territory growth plans.
• Build and maintain detailed account profiles, identifying opportunities to attach additional TD SYNNEX solutions where applicable.
• Coordinate with the field sales team on RFP responses, customer proposals, and QBR presentations.
• Partner closely with vendor management teams (e.g., storage, CPU, and other technology vendors) to introduce, position, and execute shared business goals.
• Develop strong relationships with customer stakeholders across purchasing, sales, and operations.
• Coordinate customer engagement with Finance and Purchasing teams, either directly or by executing actions through those groups.
• Identify potential challenges or risks within accounts and provide timely visibility to the Inside Account Executive or Senior Inside Account Executive.
• Collaborate with sales support teams to ensure quotes and orders are processed accurately and on time.
• Develop written documentation and procedures for assigned accounts and delegate repetitive tasks to internal TD SYNNEX support teams when appropriate.
• Apply basic project management skills to track and complete customer requests.
• Attend TD SYNNEX and relevant industry events as needed.

Account Representative

Financial Planning and Analysis

• Analyze vendor rebate and program data; prepare concise summaries and recommendations for business partners.
• Perform daily/month‑end reconciliations, journal entries, accruals and variance analysis; deliver actionable insights to PM/vendor partners and escalate revenue‑critical issues.
• Investigate, document, and resolve discrepancies impacting financial statements; escalate complex issues promptly.
• Provide analytic support to PM and vendor teams, including ad-hoc requests, program reviews, and periodic reporting.
• Maintain and improve processes—identify inefficiencies and propose solutions to increase accuracy and speed.
• Support month-end/quarter-end close deliverables and deadlines.
• Handle confidential information with integrity and professionalism.

Financial Analyst

Systems Engineer

• Translate business requirements into technical specifications.
• Work with TPMs to understand business needs and background context.
• Convert business requirements into clear, detailed technical specifications and backlog items for the development team.
• Design and support integration solutions.
• Support API-based integrations with external vendors and resellers as well as internal platform services.
• Help maintain and support our e‑commerce platform and related systems as part of a global, homegrown ERP environment.
• Investigate and troubleshoot production issues, often using SQL to analyze data and understand root causes.
• Partner with our site operations team to resolve system issues raised by resellers and customers, and provide technical insight to the development team.
• Collaborate across business and technology teams.

Business Systems Engineer – Spécialiste en systèmes d’affaires

• Analyze business requirements within your domain, using both narrative and data-driven approaches.
• Design comprehensive technical solutions—covering conceptual, logical, and physical aspects.
• Apply expertise in software development (Java, SQL, Python), database design, and software architecture (REST APIs, event-driven, distributed systems).
• Collaborate with business and IT partners to clarify requirements and ensure solutions align with organizational goals.
• Support solution implementation through DevOps practices, including monitoring, logging, troubleshooting, and debugging.
• Assist with data analysis prototypes, data migration tasks, and integration projects under guidance.
• Contribute to continuous improvement initiatives to optimize ERP performance and scalability.

Business System Engineer – ingénieur(e) en systèmes d’affaires

Recruitment

• Define and evolve the global employer brand strategy aligned to corporate priorities and workforce planning objectives.
• Establish brand governance standards across all regions, ensuring compliance with global guidelines while allowing for regional customization.
• Lead employer brand positioning efforts, including EVP activation, storytelling, and competitive benchmarking.
• Build and maintain global performance dashboards measuring campaign ROI, cost per applicant, cost per hire, conversion rates, source effectiveness, and brand engagement.
• Translate data insights into actionable recommendations for TA leadership.
• Lead testing frameworks for email, paid media, landing pages, and content.
• Monitor market trends and competitive intelligence to inform strategy shifts.
• Lead global paid and organic campaign strategies across LinkedIn, Indeed, Meta, programmatic platforms, CRM/email, and emerging channels.
• Develop targeted hiring campaigns for niche, executive, high-volume, and early career talent segments.
• Ensure alignment across CRM workflows, job advertising distribution, and career site optimization.
• Lead innovation in AI-driven recruitment marketing workflows to improve speed, efficiency, and personalization.
• Optimize integrations between CRM, ATS, programmatic advertising, and external job platforms.
• Evaluate new tools and emerging capabilities to enhance automation and scalability.
• Serve as the global strategic account owner for all recruitment marketing vendors.
• Partner with TA leadership to manage global budgets, invoice allocation, and ROI tracking.
• Collaborate cross-functionally with Corporate Communications, HR, Digital Marketing, and regional TA leaders.
• Lead, coach, and develop recruitment marketing team members across campaign strategy, analytics, content, and technology adoption.
• Build team capability in employer branding, performance marketing, and AI-enabled tools.
• Foster a culture of innovation, experimentation, and continuous improvement.

Manager, Global Recruitment Marketing

IT Support

• Eindverantwoordelijk voor de strategie, groei en marktpositie van jouw Business Unit binnen de Benelux
• Ontwikkelen en implementeren van een toekomstgerichte visie
• Sterke vendor- en partnerrelaties bouwen
• Team aansturen richting commerciële groei en operational excellence
• Zorg voor een sterke propositie en verdere uitbouw van de business
• Voeren van de Business Unit‑strategie, gericht op winstgevende groei en uitbreiding van marktaandeel
• Value propositions rondom IT‑oplossingen bouwen en versterken
• Portfolio beheren en optimaliseren
• Business development initiatieven aansturen
• Sterk team bouwen met focus op leiderschap, engagement en talentontwikkeling
• Vendor- en inkoopstrategieën afstemmen voor groei optimalisatie
• Sales teams ondersteunen voor omzetvergroting

Business Unit Manager

Solutions Engineer

• Demonstrate solution design with high level of technical skills and leverages a consultative sales approach along with vendor partner and quarterback multiple projects.
• Must have the ability to meet customers face to face to influence the sales with strong presentation skills to C level executives.
• Partner internally and externally to design and provide technology solutions.
• Anticipates potential problems with solutions, acts as a proactive resource to the reseller to ensure accuracy, consistency and excellence in design and support.
• Owns corrective action and follow up to ensure timely resolution.
• Takes proactive measures to foster and enable strong, mutually beneficial partnerships.
• Leverages technology, expertise, and strong understanding of reseller's business to facilitate their growth.
• Owns, manages /directs multiple projects and delivers to SLAs.
• Self Education approximately 5%-10%, must maintain certifications, and specific vendor knowledge.
• May be required to attain practice related certs.
• Exemplify Team leader characteristics; provide direction to others through coaching and mentoring.
• Will contribute to social media communication channels with authoritative, informative, practical written content to be posted on various TD SYNNEX outlets.
• Will provide short-form, non-certification based on-demand training to resellers on a regular basis to advance sales understanding within the partner community.
• Will participate in C-level executive briefings and presentations.
• Additional duties as assigned. *Meets attendance & punctuality standards.

Solutions Architect

Customer Support

• Manage after-sales cases related to returns, deliveries, and invoicing using internal systems
• Investigate customer queries, including incorrect deliveries, return eligibility, approvals, and rejections
• Communicate with customers primarily via email, ensuring clear and professional case resolution
• Administer credit notes and financial adjustments in line with company procedures
• Use tools such as the After Sales Tool and RMT to track and resolve customer cases
• Ensure accurate handling of cases in line with service level agreements

Customer Service Specialist

Program Manager

• Lead end-to-end execution of strategic programs and enterprise initiatives from planning through delivery
• Drive cross-functional collaboration across business units to align on priorities, milestones, and outcomes
• Develop and manage program roadmaps, timelines, and success metrics
• Establish strong program governance frameworks, including reporting, risk management, and issue resolution
• Monitor performance using data-driven program management practices to ensure successful outcomes
• Communicate progress, risks, and insights to senior leadership and executive stakeholders
• Influence and align stakeholders across complex organizational structures
• Identify and implement opportunities for process improvement, operational efficiency, and scalability
• Support organizational initiatives tied to business transformation, growth strategy, and operational execution

Senior Program Manager

Business Development Rep

• Build and maintain strong relationships with customers, ensuring their satisfaction and identifying new partnership opportunities.
• Proactively seek out and explore potential partnership opportunities, aligning with the company's strategic objectives.
• Track and manage the vendor pipeline, including identifying and qualifying leads, and moving opportunities through the sales cycle.
• Coordinate with internal teams to ensure timely follow-up and accurate reporting on vendor-related activities.
• Provide vendor training sessions as an SME, ensuring partners have a strong understanding of products and programs.
• Act as a lead go-to person for sales personnel, providing support and guidance in dealing with customer inquiries, sales strategies, and business development opportunities.
• Utilize negotiation skills to secure profitable partnerships and agreements.
• Manage the profit and loss (P&L) aspects of deals to ensure financial viability and profitability.
• Continuously explore and develop new strategies and approaches to uncover business opportunities.
• Stay updated on market trends, competitor activities, and customer demands to identify potential areas for growth.
• Assist in per development, training, & coaching; lead on complex issues.
• Attend industry specific business trainings from vendors.

Business Development Representative III – Components

Manager

• Define the market view and strategic priorities across the endpoint ecosystem (OEMs, silicon partners, Microsoft).
• Translate market data, inventory trends, and partner signals into clear, actionable recommendations.
• Develop executive-level narratives and presentations for Quarterly Business Reviews (QBRs), Quarterly Executive Meetings (QEMs), and senior leadership forums.
• Identify risks, gaps, and growth opportunities across product lines, partner segments, and go‑to‑market motions.
• Align messaging and strategy across OEMs, silicon partners, Microsoft, and internal stakeholders.
• Provide cross‑vendor insights and comparative perspective to inform investment and prioritization decisions.
• Guide leadership through data‑backed recommendations and forward‑looking market insights.
• Synthesize inputs from multiple data sources into simple, impactful stories executives can act on.
• Build and maintain a recurring executive reporting cadence (monthly, quarterly).
• Partner closely with Sales, Enablement, Engineering, and Vendor teams to ensure strategy translates into execution.
• Monitor performance versus plan and recommend strategic pivots based on ROI and market dynamics.
• Act as a trusted strategic advisor to senior leaders and key vendor partners.

Strategic Business Manager III, Market Intelligence – Endpoint Strategy

Sales

• Translate business strategy, product availability, and market priorities into clear, actionable sales plays.
• Develop 'what to sell now' content, including partner-ready messaging, playbooks, and frameworks.
• Design and deliver enablement programs such as webinars, training sessions, and on-demand content.
• Guide sellers and partners on how to maximize vendor and TD SYNNEX funding, incentives, and programs.
• Identify opportunities to unlock incremental revenue through program stacking, incentives, and targeted motions.
• Drive consistent, high-impact communication through newsletters, announcements, and field updates.
• Partner closely with Strategic Business Managers, Sales Engineers, Marketing, and Sales teams to ensure aligned execution.
• Build scalable enablement frameworks that allow successful motions to be replicated across teams and partners.
• Track enablement effectiveness, adoption, and performance; refine programs based on data, feedback, and ROI.
• Support field teams with practical, easy-to-execute guidance that removes friction from the sales process.
• Lead partner engagement initiatives that strengthen relationships and improve go-to-market execution.
• Ensure strong alignment between strategy, enablement, and sales outcomes.

Strategic Business Manager III – Sales & Partner Enablement Lead

Performance Marketing

• Plan and execute multi-channel campaigns across digital, field, and partner channels
• Own end-to-end campaign execution from strategy through reporting and optimization
• Run always-on programs including webinars, email nurture, and content syndication
• Align campaigns with sales priorities and GTM initiatives
• Lead webinar strategy, execution, and performance
• Optimize campaigns for lead quality, conversion, and pipeline impact
• Partner with sales on lead follow-up and campaign alignment
• Work with marketing ops on tracking, attribution, and execution
• Collaborate with field and partner teams for coordinated programs

Growth Marketing Campaign Manager

• Act as the primary point of contact and senior escalation for customer service delivery issues
• Build and maintain strong, collaborative working relationships across all areas of the TD SYNNEX operational model
• Monitor end-to-end processes between customers and TD SYNNEX to ensure compliance with SLAs and identify opportunities for continuous improvement
• Lead effective communication with customers and internal stakeholders regarding process or system changes
• Own SLA management, including: Collecting, analyzing, and presenting SLA performance reports
• Proactively identifying risks and escalating service level issues, including resource constraints
• Facilitate and lead operational reviews, including monthly performance calls and quarterly face-to-face reviews
• Ensure operational processes are clearly defined, consistently followed by operations teams, regularly reviewed, and improved as needed
• Support internal data systems to maintain data integrity and improve service delivery outcomes
• Drive service excellence through process optimization and cross-functional collaboration

Service Delivery Manager

• Own territory performance by managing customer and territory P&L, applying critical thinking to drive revenue growth and profitability.
• Generate new business through a combination of inbound and outbound sales activity, uncovering opportunities within existing and prospective accounts.
• Build trusted customer relationships by understanding each customer’s business, purchasing processes, and operational needs across multiple stakeholder levels.
• Collaborate cross‑functionally with field sales, vendor management, finance, purchasing, and sales support teams to respond to RFPs, deliver proposals, and support QBRs.
• Identify and execute growth plans by researching customer environments and aligning TD SYNNEX solutions and vendor offerings to customer goals.
• Maintain detailed account profiles to identify cross‑sell and solution‑attach opportunities across the TD SYNNEX portfolio.
• Anticipate and escalate risks by identifying potential issues early and providing timely visibility to Inside Account Executives or Senior Inside Account Executives.
• Document processes and account procedures, delegating repeatable tasks to internal support teams to improve efficiency and customer experience.
• Support operational excellence by partnering with sales support to ensure quotes and orders are accurate, timely, and compliant.
• Represent TD SYNNEX at internal and industry events as needed to strengthen relationships and expand market knowledge.