Customer Service Specialist

TD SYNNEX

Customer Service Specialist managing after-sales cases for Nordic customers through email communications. Utilizing internal systems for returns, deliveries, and invoicing while ensuring customer satisfaction.

Posted 5/20/2026full-timePrague • CzechiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage after-sales cases related to returns, deliveries, and invoicing using internal systems
Investigate customer queries, including incorrect deliveries, return eligibility, approvals, and rejections
Communicate with customers primarily via email, ensuring clear and professional case resolution
Administer credit notes and financial adjustments in line with company procedures
Use tools such as the After Sales Tool and RMT to track and resolve customer cases
Ensure accurate handling of cases in line with service level agreements

Requirements

What you’ll need

Customer service experience is an advantage
Fluent Czech and fluent English, with daily written communication with Nordic customers
Confident computer literacy, including MS Office, email communication, and case-handling systems
Strong attention to detail and ability to follow structured processes
Customer-focused mindset with strong written communication skills
SAP R/3 knowledge is nice to have

Benefits

Comp & perks

A working environment recognised with the Great Place to Work certification
Bonus holiday of 5 additional working days per calendar year (25 days in total)
2 sick days
Meal plan flat rate of 90 CZK per day
Multisport card (with company contribution)
Pension contribution of 3% after 1 year with the company
Mobile phone allowance for business use (400 CZK per month)
Possibility of a favourable mobile tariff for you and your family members
Employee discount on goods from the company portfolio
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experiencecase handlingattention to detailstructured processesSAP R/3 knowledge

Soft Skills

strong written communication skillscustomer-focused mindset