Customer Support

• Work directly with customers to provide order support, answer payment questions, and respond to account inquiries
• Provide accurate and quality responses to all customer inquiries and requests via email
• Go beyond for customers to exceed expectations and provide a first-class experience
• Follow existing SOPs to accurately and efficiently resolve order issues and customer inquiries
• Watch for and communicate emerging trends in customer needs and expectations to management and other internal teams
• Educate and empower customers on policies, tools, and product lines
• Use the customer voice to help drive change and site improvements through continuous feedback and escalations
• Triage customer tickets within the team and cross-departmentally

Customer Experience Representative

Bilingual Customer Service Desk Agent – English, Spanish

Advanced Application Support Specialist

Customer Experience Account Delivery Manager

Healthcare Customer Service Representative

Retail Loss Prevention Associate II