TCGplayer (an eBay company)

Customer Experience Representative

TCGplayer (an eBay company)

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

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Salary

💰 $28,400 - $49,100 per year

Job Level

Junior

Tech Stack

Go

About the role

  • Work directly with customers to provide order support, answer payment questions, and respond to account inquiries
  • Provide accurate and quality responses to all customer inquiries and requests via email
  • Go beyond for customers to exceed expectations and provide a first-class experience
  • Follow existing SOPs to accurately and efficiently resolve order issues and customer inquiries
  • Watch for and communicate emerging trends in customer needs and expectations to management and other internal teams
  • Educate and empower customers on policies, tools, and product lines
  • Use the customer voice to help drive change and site improvements through continuous feedback and escalations
  • Triage customer tickets within the team and cross-departmentally

Requirements

  • A minimum of 1 year of customer service experience, preferably in a high-volume technology organization (SaaS/eCommerce preferred), gaming or hobby industry, or related field
  • Internal incumbents may substitute in-company experience in place of previous experience required
  • Excellent computer skills and ability to learn complex systems, with a strong emphasis on word processing
  • Experience with a CRM like Zendesk or Salesforce
  • Strong problem-solving skills and the ability to work effectively in a team environment
  • Familiarity with the collectible gaming industry
  • Experience working with a high-performing customer experience team
  • Ability to work the required schedule: 5:00pm - 2:30am EST (Sunday - Thursday OR Tuesday - Saturday)