Taylor Morrison

Operations

• Partner with the President to shape, refine, and advance the organization’s vision, mission, and strategic priorities, ensuring alignment with evolving business needs and market dynamics.
• Provide strategic leadership to escrow staff and operations, guiding and empowering teams to deliver on organizational goals while proactively influencing and driving long-term growth initiatives.
• Communicate the strategic direction on a level that allows every employee to feel as if they are part of something bigger than themselves and that their role is strategically important to their respective Company.
• Lead, guide, direct, and evaluate the work of other senior leaders, including Vice Presidents and Managers (Escrow).
• Meet regularly with senior leadership to align the Companies with its respective visions.
• Work closely with President in creating and implementing revenue goals, expense controls, and annual budgets.
• Maintain collaborative and respectful culture between the TM builder divisions, Taylor Morrison Home Funding and Inspired Title and Inspired CA Escrow branches.
• Assess the competitive landscape on a consistent basis to ensure the Companies remains competitive, obtains the highest success rate.
• Maintain awareness to new government requirements, laws, and policy changes within the Companies.
• Represent the Companies in civic and professional association responsibilities and activities in the local community, the state, and at the national level, which promote the goodwill of the Companies and develop future business.
• Perform other duties as assigned.

Senior Vice President, Escrow Operations

Manager

• Lead strategic initiatives across mortgage technology platforms and optimize system performance
• Partner with Financial Services Director of Analytics & Mortgage Operations and Taylor Morrison IT to develop strategy and execute initiatives
• Conduct IT activities consistent with SOX compliance, control, and reporting requirements
• Drive evolution of mortgage applications, lead Encompass platform transitions ensuring scalability, efficiency, and compliance
• Oversee and manage multiple mortgage technology transformation projects ensuring timely delivery and scope adherence
• Organize and execute full-cycle Encompass system implementations including requirements gathering, configuration, testing, training, and go-live support
• Deliver system integrations with ancillary platforms and develop and maintain business rules, forms, and compliance workflows
• Manage internal and external vendor developers to ensure quality and adherence to technical standards
• Maintain strong relationships with internal and external stakeholders and serve as primary liaison for Encompass-related projects
• Evaluate and optimize system configurations and workflows, implement RPA solutions to streamline processes
• Conduct system reviews and deliver optimization blueprints; coordinate maintenance, troubleshooting, and ongoing support
• Analyze large datasets to identify trends and actionable insights for leadership
• Coordinate and execute system maintenance, troubleshooting, and integrations with ancillary technology platforms
• Interview, select, train employees and appraise productivity; handle grievances or disciplinary actions
• Plan budgets for technology department and monitor work for legal or regulatory compliance
• Provide safety and security of the workplace
• Perform other duties as assigned

Senior Vice President, Escrow Operations

Technology Transformation Manager