Taylor Morrison

Closer

• Communicate over the phone and in writing with borrowers regarding payment dates and amounts
• Validate payment information
• Generate monthly billing statements
• Process monthly mortgage payments
• Disburse escrow payments
• Review insurance policies for adequate coverage and payment
• Issue transfer notices
• Perform other duties as assigned

Post-Closer Interim Servicing Specialist I

Sales

• Provide continuous and high-touch lead nurturing from initial sign-up through community grand opening and beyond.
• Execute at least one engaging touchpoint per month with Esplanade loyalists.
• Act as a strategic liaison between the division and Esplanade sales and marketing teams, serving as a key voice in internal strategy sessions to ensure alignment, collaboration, and consistent brand messaging.
• Act as the primary point of contact for Esplanade leads until handoff to the Community Sales Manager.
• Respond promptly and thoughtfully to inquiries with personalized messaging.
• Achieve a 40% lead-to-appointment conversion rate.
• Achieve an 80% attended appointment conversion rate.
• Utilize the Heart of the Home Discovery Process to uncover lead motivations, timelines, and priorities.
• Provide lifestyle-focused guidance to help buyers understand the unique value of Esplanade.
• Build trust and rapport through phone, email, video, and other digital channels.
• Accurately track all lead interactions in Salesforce.
• Maintain up-to-date lead statuses and notes to support reporting and performance evaluation.
• Assign lead ratings based on activity and buying signals to guide follow-up strategies.
• Participate in Esplanade Extended Operations Meetings.
• Attend Esplanade Strategic Planning Sessions and other key planning events.
• Collaborate with Esplanade and Division Sales and Marketing leaders to align on messaging, lead performance, and sales strategies.
• Submit a weekly report summarizing lead activity, engagement insights, and key metrics.

Online Sales Concierge

Business Operations

• Translate brand vision into scalable operating models integrating hospitality, wellness, and residential living
• Build a holistic membership ecosystem that drives engagement, loyalty, and lifetime value
• Establish consistent operating standards, KPIs, and performance metrics across all clubs
• Leverage data and insights to continuously optimize the member journey and experience
• Operationalize wellness, longevity, and lifestyle programming at scale
• Lead operations across a national portfolio with full P&L accountability
• Ensure brand consistency, service excellence, and operational scalability
• Oversee key partnerships, ensuring performance, alignment, and accountability
• Integrate core club components: wellness, spa, fitness, golf, court sports, F&B, and programming
• Direct amenity lifecycle execution—from development through stabilization
• Drive member communications, engagement, and satisfaction through data-driven strategies
• Develop and execute national acquisition, retention, and engagement strategies
• Design membership value propositions aligned to HOA and homeowner ROI
• Increase utilization, satisfaction, and lifetime member value through innovative service design
• Source and manage strategic national/global partnerships
• Expand offerings across wellness, fitness, medical integration, retail, and lifestyle services
• Develop new revenue streams through partnerships and experiential programming
• Lead budgeting, forecasting, and financial reporting across all locations
• Optimize revenue, cost control, and total member spend
• Communicate performance, risks, and ROI to executive leadership and HOA boards
• Establish and maintain brand standards and operational playbooks
• Develop destination dining concepts that drive engagement and revenue
• Integrate F&B into overall lifestyle and member experience strategy
• Deliver differentiated, brand-aligned programming and experiences
• Serve as a strategic advisor to HOA Boards
• Balance member expectations with governance priorities
• Demonstrate measurable value creation and long-term alignment
• Lead and align cross-functional teams across operations, wellness, golf, F&B, and membership
• Build high-performing teams with strong accountability and collaboration
• Develop leadership bench strength and future talent pipelines
• Drive execution through clear priorities and integrated team performance

National Vice President – Club Operations, Business Development

Communications

• Lead multi-channel communication strategies to effectively engage members across communities
• Establish standards, tools, and best practices to ensure consistent, high-quality communications
• Partner with community leadership to enhance member engagement and communication effectiveness
• Monitor member feedback and communication performance to inform continuous improvement
• Develop and execute national marketing campaigns and program launches
• Ensure alignment of all marketing materials with brand standards
• Partner with operations teams to drive member participation, engagement, and revenue
• Identify opportunities to enhance the overall member communication and marketing experience
• Lead and manage key marketing and communication initiatives, including digital platforms and publications
• Ensure consistency and quality of content across community websites and communication channels
• Collaborate cross-functionally to deliver integrated marketing and communication strategies
• Support training and development of teams on brand standards and marketing expectations
• Establish and share best practices to drive operational excellence and efficiency

National Manager – Member Marketing, Communications

• Take ownership of all leads generated through incoming calls, new community openings, Taylor Morrison website, company marketing campaigns, social media, MLS, and third-party listing sites (Zillow, BDX, etc.) to ensure an elevated customer experience.
• Manage all incoming calls leads with a sense of urgency and speed to lead.
• Meet or exceed monthly sales contribution commitment.
• Qualify leads utilizing Taylor Morrison’s Heart of the Home Sales Training and Online Sales Scorecard.
• Determine customers, motivation, timeframe, and ability and document in Salesforce.
• Provide consistent follow-up to leads with the goal of setting an appointment with a Community Sales Manager (CSM).
• Schedule onsite appointments, communicate expectations and complete the Online to Onsite handoff.
• Maintain a comprehensive knowledge of product, community information and available inventory for all communities you serve.
• Maintain an understanding of Mortgage Lending Basics.
• Utilize Salesforce to ensure accurate, timely customer information is entered and managed.
• Follow-up with outbound prospecting with new and existing leads.
• Build and maintain relationships with Division Sales, Marketing and Leadership Teams.
• Attend In-Person Sales Rallies, division events and Online Sales Conference(s), biannual travel may be required.
• Present Online Sales statistics and accomplishments to leadership, marketing, and sales.
• Maintain and submit weekly/monthly reports.
• Perform other duties as assigned

Post-Closer Interim Servicing Specialist I

Online Sales Concierge

National Vice President – Club Operations, Business Development

National Manager – Member Marketing, Communications

Online Sales Manager