tax.com

Product Manager

• Support development of product strategy and roadmaps working in conjunction with Senior Managers and Directors of Product and product team
• Build hypotheses and MVP scope to meet product goals and KPIs
• Analyze product and business data to create data-driven insights and drive iterative development
• Create a positive team member experience.
• Be responsible for direct interaction with business stakeholders, including, but not limited to, eliciting comprehensive business requirements, use cases, and recommending appropriate solutions.
• Acts as a product subject matter expert for sales and sales support
• Create user stories, requirements and functional specifications for development.
• Collaborate with User experience team to design user interface and user flows
• Support Customer Operations and client training as needed
• Work with development team to estimate work and execute against plan
• Work with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes.

Sales Engineer

• Supporting and promoting products to clients
• Understand the client’s technical requirements and propose solutions
• Secure sales and develop new business growth in specified market
• Lead product demos and educate customers (sales reps to executives)
• Increase effectiveness, productivity, and revenue growth in the Sales Team
• Collaborate closely with Account Executives to close new business

Sales Engineer – Platform

Full-stack Engineer

• Design, architect, and implement robust full-stack application components using . NET Core, C#, ReactJS, TypeScript, MS SQL Server, Azure Storage, Redis, Containerization, Kubernetes, Azure Cloud-Native Services and Azure Pipelines for CI/CD.
• Lead by example in writing clean, well-documented, and scalable code; contribute to and improve the overall codebase quality.
• Own the design of complex software components and interfaces; produce detailed design documentation.
• Identify integration opportunities across internal and external systems using APIs and middleware.
• Stay ahead of technology trends; assess their relevance and viability to solve business challenges.
• Draft and implement cloud deployment specifications based on business use cases, security needs, and scalability targets.
• Automate builds, tests, and deployments using Azure DevOps.
• Participate in cross-functional walkthroughs and requirement gathering for high-complexity features.
• Design and implement manual and automated test cases across integration, system, and performance layers.
• Lead small to mid-sized technical initiatives and contribute actively to project planning, estimations, and reviews.

Staff Engineer – Full Stack

Consultant

• Own enablement strategy and execution for tax software platforms
• Lead onboarding, training, and adoption programs impacting product success and customer satisfaction
• Mentor junior enablement team members and share domain knowledge
• Provide training and support to new team members and peers
• Coordinate enablement initiatives for complex product segments
• Partner with Product and Customer Success to translate roadmap features into learning experiences
• Develop and manage scalable onboarding journeys
• Evaluate and optimize program effectiveness using data insights
• Support feature launches with communications and follow-up training
• Identify gaps in enablement coverage and recommend solutions

Senior Consultant, Customer Enablement

DevOps Engineer

• Design, maintain, and manage infrastructure configuration
• Achieve a continuous deployable system
• Ensure exceptional level of service delivery for all clients
• Build scalable and efficient cloud infrastructure with built-in monitoring for automated system health checks
• Interface directly with technical leads, software architects, and stakeholders
• Proactively provide updates to CI/CD pipelines and tooling
• Implement and maintain monitoring and alerting systems
• Build and maintain production systems ensuring high availability and scalability
• Oversee routine maintenance procedures and perform diagnostic tests
• Document and maintain system design and functions

Senior DevOps Engineer – DFW area

• This role is responsible for working with internal customers in the identification of problem areas and opportunities, idea management and evaluation, researching and scoping solutions, and assembling and managing the human and technology resources to deliver new solutions.
• Ryan’s Business Solutions Team projects include research and development/proof of concept work, building custom non-commercial solutions, and informing the roadmap for commercial software product offerings.
• Coordinates resources, timelines, and budgets for the portfolio of innovation ideas and projects to ensure alignment with enterprise strategy and support the ideation lifecycle.
• Manages project issues and risks and escalates to the appropriate stakeholders with clarity, timeliness, and professionalism.
• Establishes and maintains strong relationships across the organization for project execution and delivery.
• Assists with leading the build, development, testing, and monitoring of technology solutions that are part of the Innovation portfolio.
• Demonstrates ability to document and translate requirements while making connections to business processes, potential risk, and technology solutions.
• Interacts regularly with customers to understand problem areas of the modern tax department.
• Works with Ryan business units to identify trusted customers for participation in the Innovation lifecycle to generate ideas and solicit feedback on the most promising ideas.
• Identifies new market spaces where technology and data strategy can benefit Ryan customers or service delivery methods including analysis of trends and market disruptions and searching for emerging technology and new market opportunities.

Senior Consultant, Business Solutions

• Own day to day product leadership for one or more enterprise software products within the transfer pricing portfolio.
• Define and maintain product roadmaps that balance customer needs, regulatory requirements, technical health, and commercial outcomes.
• Lead prioritization decisions across new capabilities, customer retention initiatives, modernization efforts, and technical investments.
• Partner closely with Customer Success and Sales to understand churn drivers, adoption challenges, and opportunities to improve customer outcomes.
• Drive product initiatives related to benchmarking, economic analysis, and transfer pricing compliance reporting.
• Design and scope generative AI and machine learning powered features, from problem definition through delivery and iteration.
• Collaborate with engineering on delivery planning, technical tradeoffs, and longer term architectural decisions, including AI driven solutions.
• Establish and track product health metrics such as adoption, retention, cost to serve, and delivery performance.
• Communicate clearly with stakeholders at multiple levels, including senior leadership, on roadmap decisions, risks, and progress.