tax.com

Senior Consultant, Customer Enablement

tax.com

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Salary

💰 $73,000 - $110,000 per year

Job Level

Senior

About the role

  • Own enablement strategy and execution for tax software platforms
  • Lead onboarding, training, and adoption programs impacting product success and customer satisfaction
  • Mentor junior enablement team members and share domain knowledge
  • Provide training and support to new team members and peers
  • Coordinate enablement initiatives for complex product segments
  • Partner with Product and Customer Success to translate roadmap features into learning experiences
  • Develop and manage scalable onboarding journeys
  • Evaluate and optimize program effectiveness using data insights
  • Support feature launches with communications and follow-up training
  • Identify gaps in enablement coverage and recommend solutions

Requirements

  • 4–6 years of experience in SaaS customer enablement, technical training, or client education
  • Proven ability to lead training initiatives for product launches, onboarding, or adoption campaigns
  • Proficiency in content development tools such as Articulate 360, ZenDesk, Salesforce, and Camtasia
  • Familiarity with product release cycles and agile development methodologies
  • Strong communication skills, including the ability to present to cross-functional stakeholders
  • Bachelor’s degree preferred, or equivalent experience in enablement, education, or customer-facing SaaS roles
  • Certificates and Licenses: Valid driver’s license required.
Benefits
  • Hybrid Work Options
  • Award-Winning Culture
  • Generous Personal Time Off (PTO)
  • 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
  • Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
  • Benefits Eligibility Effective Day One
  • 401K with Employer Match
  • Tuition Reimbursement After One Year of Service
  • Fertility Assistance Program
  • Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS customer enablementtechnical trainingclient educationcontent developmentprogram effectiveness evaluationonboardingadoption campaignsagile development methodologies
Soft Skills
leadershipmentoringcommunicationpresentation skillscollaboration
Certifications
Bachelor’s degreevalid driver’s license