Review user and brand-generated content (text, images, videos, ads) to ensure compliance with company policies, platform guidelines, and legal standards
Identify and flag inappropriate, misleading, harmful, or low-quality content
Apply moderation decisions consistently and accurately across large volumes of content
Maintain high productivity while delivering quality decisions under time constraints
Communicate with internal teams (ad ops, legal, creative) regarding recurring content issues or risks
Contribute to evolving moderation guidelines and process improvements based on trends
Work in shifts, including occasional weekends or holidays, depending on business needs
Work with AI-powered content intelligence tools (computer vision, NLP, audio analysis) to assess user-generated and advertiser-submitted content
Requirements
High school diploma or equivalent required; Bachelor's degree preferred
1+ year of experience in content moderation, customer service, advertising, or a related field
Strong familiarity with social media, advertising content, and digital media environments
Excellent judgment and ability to make decisions quickly and effectively
Exceptional attention to detail, consistency, and accuracy
Ability to handle graphic or sensitive content in a professional manner
Tech-savvy and comfortable with content moderation tools, dashboards, and reporting systems
Reliable high-speed internet and a private workspace
Willingness to work in shifts, including occasional weekends or holidays
Preferred: Experience in advertising/media platforms (Meta, Google Ads, TikTok, YouTube)