TaskRabbit

Customer Support Advocate, Italian Speaking

TaskRabbit

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 PLN 92,000 per year

Job Level

Junior

Tech Stack

Assembly

About the role

  • As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.
  • Customer Obsessed: Prioritise and champion customer satisfaction, ensuring a personalised and caring approach in every interaction.
  • Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment.
  • Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision.
  • Insight/Metrics Driven: Understand customer needs and preferences through direct interactions and feedback.
  • Use feedback to make informed decisions aimed at improving customer satisfaction.
  • Spot trends in customer inquiries and behaviour to better anticipate their needs.
  • Regularly assess and adapt your approach to ensure a positive customer experience.
  • Trusted Resource: Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
  • Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
  • Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.
  • Shifts offered for this position are CET.

Requirements

  • Minimum of 1 year of experience in a customer service role.
  • Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
  • Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
  • Empathetic communication skills, with the ability to connect with customers on a personal level.
  • Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
  • Detail-oriented mindset with a commitment to delivering top-notch service.
  • Fluency in English and Italian is required.
  • Available full-time (40 hours / week).
  • Eligible to work in Poland, we will not support relocation for this position.