TASC

Manager

• Serve as the primary technology point of contact for strategic customers
• Build and maintain trusted relationships with strategic customers
• Ensure operational, compliance, and optimisation needs are met
• Be a trusted advisor, addressing inquiries, concerns and escalations
• Own or oversee end-to-end delivery of onboarding and implementation initiatives
• Identify bottlenecks and proactively implement solutions with internal teams
• Maintain delivery plans, milestones, and dependencies
• Partner with program/project managers where applicable
• Provide consultative guidance on Mastercard solutions and the payments ecosystem
• Translate technical concepts/requirements into business-relevant outcomes
• Stay up to date on industry trends, emerging technologies & regulatory changes
• Assist in pre- and post-sales activities, contributing technical expertise to proposals
• Partner with account teams to identify expansion and revenue growth opportunities
• Coordinate across Product, Sales, Technology, Operations, and Support
• Drive alignment and knowledge sharing
• Identify opportunities for process improvements and customer experience efficiency
• Track KPIs, delivery status, and account health
• Provide regular updates and lead post implementation reviews
• Act as escalation point for complex issues or major incidents
• Drive resolution with clear communication to customers and leadership
• Support customer training, knowledge transfer, and process improvements
• Champion initiatives that enhance efficiency and customer experience

Market Delivery Manager

Business Development Rep

• Accountable for the market revenue for products and services across fraud and risk prevention, dispute / chargeback optimization, digital identity and cybersecurity.
• Responsible to grow and convert sales pipeline to drive product penetration with managed accounts, both FI and non-FI customers, and net new logo customers.
• Responsible to sell associated advisory, data insights and program management services alongside our security and identity solutions technologies to enhance operational excellence.
• Partner with B2B marketing to execute market specific demand generation initiatives across managed and unmanaged accounts.
• Act as a domain expert on security solutions domain areas (fraud, risk, dispute/chargeback, digital identity and cybersecurity) for the market and division in customer engagements.

Director, Services Business Development

Developer Relations

• Build high-fidelity, functional prototypes to validate proposed features and experiences before full engineering investment
• Own and maintain design system documentation, component specs, and interaction patterns for the developer portal
• Collaborate with designers and front-end engineers to reduce ambiguity in the design-to-development handoff
• Conduct rapid user testing and iteration cycles to gather signal on proposed features and flows
• Partner with product managers to translate roadmap priorities into prototype-ready concepts
• Contribute front-end code to production when prototypes are approved for implementation
• Stay current on emerging interaction patterns, developer tooling trends, and design technology, including AI-powered interfaces

Senior Specialist, Design Technologist, Developer Experience

Product Manager

• Translate customer problems into clear technical requirements for LLMs, RAG pipelines, agent orchestration, and tool-use.
• Partner with AI/ML and engineering teams on architecture, grounding, retrieval, safety, and evaluation.
• Prototype using modern agent frameworks (e.g., LangGraph, AutoGen, Strands, OpenAI Agent SDK) to validate capabilities.
• Own strategy and roadmap for agentic AI features across Operational Intelligence.
• Drive 0→1 product development for new AI and SaaS capabilities.
• Define use cases for LLM agents, autonomous workflows, and A2A orchestration.
• Support go-to-market planning, pricing inputs, and customer enablement.
• Drive internal and external adoption through demos, onboarding, documentation, and training.
• Write concise PRDs, technical specs, and acceptance criteria.
• Lead backlog, prioritization, and sprint execution with engineering teams.
• Work with MLOps on model evaluation, drift monitoring, hallucination mitigation, and observability.
• Conduct discovery with issuers, acquirers, processors, and banks.
• Lead A/B tests, user studies, and trust/accuracy evaluations for AI agents.
• Convert insights into product decisions and KPI-based roadmaps.

Market Delivery Manager

Director, Services Business Development

Senior Specialist, Design Technologist, Developer Experience

Lead AI Product Manager