TASC

Market Delivery Manager

TASC

full-time

Posted on:

Location Type: Office

Location: London • United Kingdom

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About the role

  • Serve as the primary technology point of contact for strategic customers
  • Build and maintain trusted relationships with strategic customers
  • Ensure operational, compliance, and optimisation needs are met
  • Be a trusted advisor, addressing inquiries, concerns and escalations
  • Own or oversee end-to-end delivery of onboarding and implementation initiatives
  • Identify bottlenecks and proactively implement solutions with internal teams
  • Maintain delivery plans, milestones, and dependencies
  • Partner with program/project managers where applicable
  • Provide consultative guidance on Mastercard solutions and the payments ecosystem
  • Translate technical concepts/requirements into business-relevant outcomes
  • Stay up to date on industry trends, emerging technologies & regulatory changes
  • Assist in pre- and post-sales activities, contributing technical expertise to proposals
  • Partner with account teams to identify expansion and revenue growth opportunities
  • Coordinate across Product, Sales, Technology, Operations, and Support
  • Drive alignment and knowledge sharing
  • Identify opportunities for process improvements and customer experience efficiency
  • Track KPIs, delivery status, and account health
  • Provide regular updates and lead post implementation reviews
  • Act as escalation point for complex issues or major incidents
  • Drive resolution with clear communication to customers and leadership
  • Support customer training, knowledge transfer, and process improvements
  • Champion initiatives that enhance efficiency and customer experience

Requirements

  • Bachelor’s degree (e.g. Engineering, Computer Science, Information Systems, Business) or equivalent experience
  • Proven experience in payments, financial services, or complex technology delivery
  • Ability to grasp and clearly communicate complex technical concepts
  • Strong customer-facing, delivery, and stakeholder management background
  • Excellent communication, analytical, and problem-solving skills
  • Solution-driven mindset
  • Comfortable operating in fast-paced, matrixed environments
  • Proven experience in strong relationship-management skills
  • Fluency in English required, role based in London or Waterloo
  • PRINCE2, Agile, or equivalent certifications (Nice to Have)
Benefits
  • Competitive salary
  • Health insurance
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
paymentsfinancial servicestechnical deliveryonboardingimplementationprocess improvementsKPI trackingcustomer experience efficiencyconsultative guidancetechnical expertise
Soft Skills
relationship managementcommunicationanalytical skillsproblem-solvingstakeholder managementsolution-driven mindsetcustomer-facingtrust buildingknowledge sharingescalation management
Certifications
Bachelor's degreePRINCE2Agile