Manager – Fraud Strategy and Customer
Workday
Manager, Dispute Resolution
TASC
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handling customer (card issuer and acquirer) inquiries about chargeback rules and processes
- Reviewing and ruling on arbitration and compliance cases
- Providing education and consultation to customers on chargeback rules and processes
- Evolving Mastercard’s chargeback rules in line with market needs
- Acting as a liaison for internal and external stakeholders regarding dispute resolution
- Contribute to improving team processes, standards, and strategy
- Identify challenges and recommend practical solutions
- Ensure initiatives support broader business goals and maintain service quality standards
Requirements
- Customer-first mindset with strong attention to detail
- Experience in disputes, fraud, or compliance investigations
- Knowledge of chargeback rules and processes
- Familiarity with Section 75 of the UK Consumer Credit Act, Financial Ombudsman Service, A2A payments, and/or Open Banking is a plus but not required
- Self-starter with the ability to work independently
- People management experience is not required
- Knowledge of the payments industry or banking operations preferred
- Exposure to data analytics tools is a plus
- Experience with Mastercard’s Mastercom dispute application is desirable
- University degree preferred
- Comfortable in a fast-paced environment
- Strong verbal and written communication skills—fluency in English required; German, French, or other major European languages preferred
- Strong research skills across varied topics
Benefits
- Corporate Security Responsibility
- Information security policies and practices commitment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
chargeback rulesdispute resolutioncompliance investigationsdata analyticsMastercom dispute applicationA2A paymentsOpen BankingUK Consumer Credit Act
Soft skills
customer-first mindsetattention to detailself-starterindependent workstrong verbal communicationstrong written communicationstrong research skillsability to work in fast-paced environment
Certifications
university degree
