Manager

• Handling customer (card issuer and acquirer) inquiries about chargeback rules and processes
• Reviewing and ruling on arbitration and compliance cases
• Providing education and consultation to customers on chargeback rules and processes
• Evolving Mastercard’s chargeback rules in line with market needs
• Acting as a liaison for internal and external stakeholders regarding dispute resolution
• Contribute to improving team processes, standards, and strategy
• Identify challenges and recommend practical solutions
• Ensure initiatives support broader business goals and maintain service quality standards

Manager, Dispute Resolution

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