Senior Workplace Experience Manager
Pendo.io
Manager, Controls and Issues Advisory
TASC
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure Vocalink Limited operations are compliant with policies, procedures and regulations and identify/address control weaknesses
- Assess and support implementation of controls and monitor their effectiveness, providing recommendations for improvement
- Maintain the Controls Library (L1-L3)
- Review and approve new controls or changes to existing controls
- Monitor 1LOD compliance with standards and complete control effectiveness assessments
- Investigate and resolve control deficiencies; provide issues triage and submission validation
- Recommend and implement improvements to the control environment
- Promote collaborative working relationships with stakeholders at all organisational levels
- Present and engage effectively with colleagues across Vocalink and Mastercard
- Report to the Director, Controls & Issues Advisory at Vocalink Limited
Requirements
- Understanding of internal controls frameworks
- Experience of working in or advising Technology and Operations on controls and issues management
- Experience managing or participating in the RCSA process, ideally in banking, financial services, IT or payments
- Experience working with disciplines such as Technology, Operations, Information Security, or Operational Resilience
- Experience in 1st or 2nd line risk teams or 3rd line Internal Audit within financial services
- Experience applying operational risk frameworks and risk assessment methodologies
- Ability to communicate effectively with stakeholders at all levels (written and oral)
- Strong analytical, reporting and presentation skills
- Ability to remain calm and focused under pressure
- Ability to prioritise workload
- Abide by Mastercard’s security policies and practices; ensure confidentiality and integrity of accessed information; report suspected security violations; complete mandatory security trainings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
internal controls frameworksRCSA processoperational risk frameworksrisk assessment methodologiescontrol effectiveness assessmentscontrols library managementissues triagesubmission validation
Soft skills
communicationanalytical skillsreporting skillspresentation skillscollaborative workingability to remain calm under pressureability to prioritise workload
