Commercial Securitisation Manager
Workday
Manager – Fraud Strategy and Customer
Workday
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support the Risk Function to safeguard the bank's financial and operational stability by proactively identifying, assessing, mitigating, and monitoring risks
- Develop strategic direction for risk, including implementing updated methodologies and processes
- Manage the risk department, oversight of colleagues, performance, and departmental effectiveness
- Relationship management of risk stakeholders, including third-party service quality
- Ensure adherence to Risk policy, standards and frameworks and maintain a robust control environment
- Oversee scams governance and the oversight framework; identify pain points and deliver enhancements to improve customer experience after fraud
- Work cross-functionally with operations, technology, legal, and compliance to design and deliver solutions
- Engage in complex analysis of data from multiple sources to solve problems and communicate complex information
- Influence and advise senior stakeholders and contribute to policy development
Requirements
- Ability to quickly amass information and data from a range of sources
- Experience of delivery of customer experience/journey-impacting change
- Managing and driving action through cross-functional, virtual teams
- Customer-first ethos and mindset
- Managing relationships with senior stakeholders
- Considerable organisational skills and ability to progress multiple diverse workstreams
- Ability to be flexible, resilient and adaptable to a demanding environment
- Data/analytical skills
- May be assessed on risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills
- Leadership experience (setting objectives, coaching employees, appraising performance)
Benefits
- Our Work Experience: culture, core values, company meetings
- Commitment to sustainability
- Recognition programs
- #1 Top Workplace in the area
- Emphasis on collaboration and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
risk assessmentrisk managementdata analysischange managementstrategic thinkingcustomer experience improvementperformance managementprocess implementationmethodology developmentcontrols adherence
Soft skills
relationship managementorganizational skillsflexibilityresilienceadaptabilityleadershipcommunicationinfluenceproblem-solvingcustomer-first mindset
