Work closely with leadership and stakeholders in A&CS to ensure effective execution against strategy
Assess business processes, digital journeys and user experience in core systems for key A&CS personas
Identify improvement opportunities, design and manage business transformational initiatives
Liaise with Technical teams driving systems’ development and enhancement to ensure optimal user experience and business continuity
Liaise with stakeholders across Services organization and within A&CS team to ensure successful implementation of business transformational initiatives
Requirements
Digital Transformation – Experience in designing digital journeys and rolling them in broader organizations
Project Management – Some project management experience, and ability to oversee multiple priorities simultaneously
Analytical mind – Ability to run robust diagnostics and analysis to ground the design of transformational initiatives
Partnership – Required to work in very close partnership with different stakeholders in A&CS team, across Services and Insights & Enablement organization
Business acumen – Good understanding of the Client Services business drivers
Agility – Used to work in agile environment with short sprints, changing brief and ad-hoc teams
Good knowledge of A&CS and other Services teams
Corporate Security Responsibility: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach; Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Digital TransformationProject ManagementAnalytical skillsAgile methodology