TASC

Senior Analyst, Business Process Improvement

TASC

full-time

Posted on:

Location Type: Office

Location: Gurgaon • 🇮🇳 India

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Job Level

Senior

About the role

  • Work closely with leadership and stakeholders in A&CS to ensure effective execution against strategy
  • Assess business processes, digital journeys and user experience in core systems for key A&CS personas
  • Identify improvement opportunities, design and manage business transformational initiatives
  • Liaise with Technical teams driving systems’ development and enhancement to ensure optimal user experience and business continuity
  • Liaise with stakeholders across Services organization and within A&CS team to ensure successful implementation of business transformational initiatives

Requirements

  • Digital Transformation – Experience in designing digital journeys and rolling them in broader organizations
  • Project Management – Some project management experience, and ability to oversee multiple priorities simultaneously
  • Analytical mind – Ability to run robust diagnostics and analysis to ground the design of transformational initiatives
  • Partnership – Required to work in very close partnership with different stakeholders in A&CS team, across Services and Insights & Enablement organization
  • Business acumen – Good understanding of the Client Services business drivers
  • Agility – Used to work in agile environment with short sprints, changing brief and ad-hoc teams
  • Good knowledge of A&CS and other Services teams
  • Corporate Security Responsibility: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach; Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Digital TransformationProject ManagementAnalytical skillsAgile methodology
Soft skills
PartnershipBusiness acumenAgility