Tapestry

Manager

• Understands organizational objectives and makes decisions that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Manages sales strategies, initiatives and growth across all categories
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace

Store Manager

Sales

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Drives business through sales strategies, clienteling, sourcing new customers.
• Creates positive impressions with customers and builds lasting relationships.
• Ensures all daily tasks are completed without negatively impacting service.
• Completes daily operational tasks including maintaining store standards.

Sales Associate

Social Media Manager

• Strategize, plan and create content for social media channels, especially TikTok, Instagram, Youtube, and Pinterest
• Grow the Kate Spade New York community through compelling content and engagement
• Plan, curate, and schedule daily posts across all platforms
• Manage day-to-day social listening and engage with the online community
• Create weekly and monthly editorial content calendars
• Analyze benchmarks for measuring performance and effectiveness of social media efforts

Social Media Content Creator, Community Manager

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Builds lasting and loyal relationships with customers.

Sales Associate III

• Contribute to achieving store goals in sales, productivity, and service
• Meet personal sales and productivity goals
• Deliver service that meets or exceeds expectations
• Represent Coach to the consumer and act as a brand ambassador
• Ensure customers’ needs are consistently exceeded
• Participate as a team member and encourage team to meet and exceed performance standards
• Champion company initiatives and support management decisions
• Demonstrate professional ethics.

Sales Associate II

• Meet personal sales and productivity goals
• Deliver service that meets or exceeds expectations
• Represent Coach to the consumer and act as brand ambassador

Sales Associate III – CE UK Cannock

Designer

• Manage all phases of store design for Japan projects—from concept development through technical design and implementation—ensuring stores open on time and within budget.
• Serve as the primary point of contact for local leadership on store design; act as the on-the-ground representative for the global design team.
• Conduct site reviews with local Business Development and Real Estate teams to ensure design intent and operational requirements are met.
• Own all store enhancement projects, ensuring timely execution and alignment with brand standards.
• Review and approve creative samples locally to minimize back-and-forth and accelerate decision-making.
• Work closely with ISPC, procurement, and construction partners to keep projects on schedule and within budget.
• Partner with Visual Merchandising and local buying teams to ensure proper store zoning and product presentation.
• Develop accurate project schedules in collaboration with construction teams, incorporating design timelines, permitting, and construction milestones.
• Analyze and resolve budgetary and technical challenges throughout the project lifecycle.
• Review construction and millwork drawings for accuracy in dimensions, materials, and specifications.

Senior Manager, Store Design

• Understands organizational objectives and makes decisions that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business

• Demand direct attention to our brand commitment when servicing our customers and driving results
• Uphold Coach’s Service and Selling Models
• Create positive first impressions and on-going customer relationships
• Understand organizational objectives and make decisions that align with Company priorities
• Drive business through sales strategies, clienteling, and sourcing new customers
• Provide in-depth product knowledge and communicate current pricing and promotional strategy to customers
• Flex personal selling techniques to contribute to overall store financial results
• Maintain a clean and tidy selling floor and adhere to retail policies and procedures

• Oversee day-to-day operations of multiple Coach Coffee Shop locations in North America
• Ensure operational excellence and high levels of customer satisfaction
• Recruit, train, and mentor store managers/lead supervisors
• Monitor store performance and implement strategies to optimize operational expenses
• Drive district-level sales and manage budgets
• Ensure exceptional customer service and address complaints
• Oversee inventory and product management
• Assist in development and execution of company-wide initiatives

District Manager, F&B

• As the Design Apprentice, you will contribute to the collaborative design process for the handbag and SLG category, partnering closely with the entire team from concept through development.
• By utilizing your artistic talent, organizational skills, CAD & graphic abilities, you will design and develop silhouettes and platforms for the leathergoods department.
• Produce and edit computer generated sketches (silhouettes and animations).
• Partner with Design team to execute seasonal design concepts.
• Work with teams to coordinate seasonal concepts, materials, and hardware.
• Liaise with cross-functional partners in the product development process.
• Assist in spec drawings.
• Organize presentation boards and assist in the preparation of meetings.
• Responsible for timeline adherence; ensure all Design Cards are completed accurately throughout the process, including all changes then delivered to Tech Design in a timely manner; ensure all prototypes are available for product presentation.
• Participate in research and development of seasonal trends.

Design Apprentice – Leathergoods, Women's or Men's

• Lead the store by maximizing store productivity and profitability
• Show leadership through role modeling Coach Service behaviors and Coach selling standards
• Demonstrate empowerment to solve customer problems and meet customers’ needs
• Inspire the team to meet and exceed performance standards
• Develop plans to address key business issues, and utilize plans to impact business and achieve desired results

Store Manager – CE Landquart Outlet

• Lead inventory flow planning, sales data analysis and inventory optimization for the Tapestry (Coach & Kate Spade) EMEAI Wholesale & Distributor channel.
• Develop a strategic product and inventory plan aligned with the global strategy.
• Monitor regional stock optimization in partnership with key cross functional partners.
• Deliver inventory, fulfilment rates and margin targets while optimizing cross channel inventory opportunities.
• Lead, coach and develop a team of three Demand Planners across Coach and Kate Spade, providing clear objectives & performance feedback.
• Ensure optimal inventory levels to maximize sales and minimize inventory liability risk.
• Oversee SKU level forecasting, ensuring depth is aligned with topline OTB plans.
• Own the monthly inventory reforecasting process and review risks and opportunities.

Manager, Demand Planning

• Contribute to achieving store goals in sales, productivity, and service
• Meet personal sales and productivity goals
• Deliver service that meets or exceeds expectations
• Represent Coach to the consumer
• Act as a brand ambassador
• Ensure customers’ needs are consistently exceeded

Sales Associate IV

• Contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills, and Coach Service training.
• Responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations.
• Represents Coach to the consumer, acts as an ambassador of the brand, and ensures customers’ needs are consistently exceeded.
• Behaves like a brand ambassador.
• Models sales behaviours taught in company sales training programs.
• Maintains high energy on the sales floor.
• Consistently achieves sales goals.
• Able to work with multiple customers simultaneously.
• Consistently anticipates and meets customers’ needs.
• Services all customers according to the Coach Approach standards.
• Participates as a team member and encourages team to meet and exceed performance standards.
• Champions company initiatives and supports management decisions.
• Demonstrates professional ethics.

Store Manager

Sales Associate

Social Media Content Creator, Community Manager

Sales Associate III

Sales Associate II

Sales Associate III – CE UK Cannock

Senior Manager, Store Design

Store Manager

Sales Associate III

District Manager, F&B

Design Apprentice – Leathergoods, Women's or Men's

Store Manager – CE Landquart Outlet

Manager, Demand Planning

Sales Associate IV

Sales Associate I – CE Landquart Outlet