Tapestry

Sales

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, creating personal sales and clienteling strategies.
• Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations.
• Provides in-depth product knowledge, including features, benefits, and pricing.
• Builds lasting and loyal relationships with customers, leveraging tools and technology for clienteling efforts.
• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Maintains a clean and tidy selling floor at all times, adhering to retail policies and procedures.

Sales Associate

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance; supports execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, and sourcing new customers.
• Creates positive impressions with customers.
• Fosters teamwork and collaboration with internal and external customers.

Sales Support Associate III

• Contribute to achieving store goals in sales, productivity, and service
• Utilize Kate Spade selling skills and Service training
• Meet personal sales and productivity goals
• Deliver service that meets or exceeds expectations
• Represent Kate Spade to the consumer and act as an ambassador of the brand

Manager

• Understands organizational objectives and makes decisions that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Manages sales strategies, initiatives and growth across all categories
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Sales/productivity goals: sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team
• Productivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contribution
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
• Coaches team on how to incorporate trends into their selling experience with customers
• Influences customer’s purchase decisions by balancing patience and assertiveness
• Sensitive to customer and team’s needs and tailors approach by reading cues
• Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking
• Encourages team to build long-term relationships with customers to drive business
• Develops both self and individual product knowledge skills and remains aware of current collections
• Protects and drives the needs of the business at all times
• Understands the positive sales impact staffing has on the business; recruits and hires accordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools
• Ensures all daily tasks are completed without negatively impacting service of Coach standards

Store Manager

• Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results while remaining actively aware of personal and store metrics.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
• Provides in-depth product knowledge, discusses product features, and builds sales by leveraging cross-selling skills and abilities.

Sales Associate III

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
• Creates personal sales and clienteling strategies in partnership with the management team
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
• Builds lasting and loyal relationships with customers

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
• Holds the management team accountable for personal productivity and management contribution.
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
• Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics.
• Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives).
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
• Develops team to build long-term relationships with customers to drive business.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.
• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager.
• Adheres to all retail policies and procedures including POS and Operations.

Visual Merchandising Assistant, Store Manager – Women's

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Drives business through sales strategies and clienteling
• Creates positive impressions with customers
• Provides in-depth product knowledge
• Discusses product features and builds the sale by leveraging cross-selling skills
• Trains and develops new employees as assigned
• Completes daily operational tasks including maintaining store and visual merchandising to Coach standards

Sales Associate II

• Deliver extraordinary customer experiences
• Build relationships with customers
• Assist in achieving sales goals
• Maintain visual standards in the store

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
• Enforces sales strategies, initiatives and growth across all categories.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
• Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results.
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining relationships
• Provides in-depth product knowledge, including features, benefits, current offerings and overall product value
• Works with multiple customers simultaneously and breaks away as appropriate

• Demonstrates a high level of business acumen; delivering sales results through employee development and mentorship
• Embodies a strategic mindset to deliver operational efficiencies
• Ensures Coach’s standards and competencies are top of mind
• Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
• Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
• Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
• Ensures all daily tasks are completed without negatively impacting the service of Coach standards

Assistant Store Manager

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
• Productivity Management: holds the management team accountable for personal productivity and management contribution.
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
• Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
• Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives).
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
• Develop team to build long-term relationships with customers to drive business.
• Takes initiative; has a high level of ownership and accountability for results of self and others.
• Works directly with the Store/District Manager to protect and drive the needs of the business.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.
• Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate.
• Builds trusting relationships with peers and team; acts as advocate for the Brand.
• Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance.
• Delegates and empowers others.
• Creates enthusiasm and positivity for a shared vision and mission.
• Recognizes and values individual performance.

Assistant Store Manager I

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
• Creates personal sales and clienteling strategies in partnership with the management team
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Builds lasting and loyal relationships with customers
• Ensures all daily tasks are completed without negatively impacting service or Coach standards

Architect

• Oversee new store projects, renovations, enhancements and concept work for the Coach brand
• Assist on new stores, including renovations and enhancement projects from feasibility to opening
• Review project designs with direct manager to ensure all cross-functional teams are aligned
• Update projects as needed to meet business needs and budget constraints
• Review construction and millwork drawings for accurate information, materials and sizing

Sales Associate

Sales Support Associate III

Sales Associate

Store Manager

Sales Associate III

Sales Associate III

Visual Merchandising Assistant, Store Manager – Women's

Sales Associate II

Sales Associate III

Manager

Sales Associate II

Assistant Store Manager

Assistant Store Manager I

Sales Associate II

Coordinator, Architecture – NA