Tapestry

Sales

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities
• Attends to the unique and individual shopping needs of each customer
• Follows up with customers consistently and genuinely to influence/close the sale
• Maintains a calm and professional demeanor at all times

Sales Associate III

Manager

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
• Ensures all daily tasks are completed without negatively impacting service of Coach standards

Assistant Store Manager

• Responsible for upholding Coach’s Service and Selling Models.
• Create a positive first impression and build ongoing customer relationships through a personalized experience.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining on-going productive relationships.
• Create positive impressions with customers.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
• Supports cash-wrap when needed to process purchases, returns, and exchanges.

• Engage with customers to understand their needs
• Drive sales and meet targets
• Collaborate with team members to ensure a great customer experience
• Manage inventory and product displays

Status Change, Sales & Stock

• Responsible for upholding Coach’s Service and Selling Models
• Create positive first impressions and build ongoing customer relationships
• Drive sales through clienteling strategies
• Maintain store standards and assist with operations
• Provide in-depth product knowledge to customers
• Follow up with customers to influence/close sales
• Foster a team-selling environment
• Maintain high standards of visual merchandising

Sales Associate I

• Understands organizational objectives and makes decisions that align with Company priorities
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Maintains a clean and tidy selling floor at all times

Sales Associate II

• Understand organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Drives business through sales strategies and maintaining on-going productive relationships with customers.
• Provides in-depth product knowledge and remains aware of current pricing and promotional strategies.

• Drive seasonal forecasting by aligning demand plans with merchandising strategies and product life cycles
• Lead the end-to-end lifecycle management of SKUs
• Proactive analysis to identify inventory needs and execution of reorder chase opportunities
• Manage inventory through lifespan to evaluate unproductive inventory and identify solutions
• Utilize merchandising tools to ensure the right product mix is prioritized for the North American market
• Oversee the synergy between physical product and digital presence, ensuring images and copy reflect merchandising standards for e-commerce accounts
• Serve as the primary liaison between Sales, Planning and JAX Operations to ensure accurate contract uploads and order maintenance
• Partner with Planning and Sales to implement and scale core product programs for leather goods and footwear, maintaining a target rate of turn and monitoring SKU performance
• Oversee the implementation and ongoing management of Wholesale Sales Management Systems (NuOrder/OOSR), ensuring they serve as effective tools for the sales team
• Manage ATS lists and inventory transfers, coordinating with Sales and Finance to meet margin requirements and shipping deadlines
• Own the "Made to Order" master file, synthesizing customer buy data into actionable internal department buys
• Execute SKU-level forecasting by delivery period to ensure supply chain visibility
• Facilitate manual and EDI PO processes, ensuring 100% accuracy in the hand-off from Sales to Operations
• Maintain and socialize historical shipping and selling data to inform future seasonal merchandising buys
• Monitor and report on markdowns to protect brand equity and departmental profitability

Manager, Demand Planning

• Contributes to achieving store goals in sales and service
• Represents Coach and exceeds customer needs

Sales Associate II – CE ES

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Ensures all daily tasks are completed without negatively impacting service or Coach standards.

• Deliver sales results through employee development and mentorship
• Embody a strategic mindset to deliver operational efficiencies
• Ensure Coach’s standards and competencies are top of mind
• Develop sales strategies, initiatives and growth across all categories
• Understand changes in market with potential impact on business performance
• Act as brand ambassador in the market/mall to drive loyalty and business
• Resolve customer issues in a timely manner while being solution-oriented

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Drives business through sales strategies, clienteling, sourcing new customers
• Creates positive impressions with customers through appearance and personal fashion advisement
• Provides in-depth product knowledge and discusses product features
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
• Maintains a clean and tidy selling floor and adheres to retail policies and procedures

Designer

• Design illustrations, graphics and typography for novelty concepts and line plans, aligned with seasonal vision and brand DNA.
• Apply strong typography skills to develop compelling graphic and typographic layouts.
• Execute artwork across multiple product categories (e.g., handbags, accessories, apparel, gifts, home).
• Contribute creatively to seasonal ideation while independently owning assigned projects from concept through execution.
• Have deep understanding of the brand’s DNA and aesthetic, and how to translate it into successful product.
• Ensure assigned artwork is presentable for key meetings and mill-ready for submission by calendar targets.
• Create production ready, mill and factory ready artwork files and technical packages.
• Collaborate cross functionally with merchandising, product development and production partners.

Designer, Novelty

• Work with the Senior Print Designer to help initiate concepts and create artwork for special projects
• Create prints and graphics through inspiring and highly creative research and ideas
• Ensure consistent alignment with design and brand vision
• Create CADs of prints for in-house presentations
• Create artwork appropriately for the product
• Create digital and physical presentation boards
• Work proactively according to development calendar
• Partner with cross-functional departments within design, product development, materials, merchandising, and legal teams

Design Assistant, Print

• The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship.
• Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
• Holds the management team accountable for personal productivity and management contribution.
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking.
• Develops team to build long-term relationships with customers to drive business.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.

Sales Associate III

Assistant Store Manager

Sales Associate III

Status Change, Sales & Stock

Sales Associate I

Sales Associate II

Sales Associate II

Manager, Demand Planning

Sales Associate II – CE ES

Sales Associate I

Assistant Store Manager

Sales Associate II

Designer, Novelty

Design Assistant, Print

Assistant Store Manager I