Tapestry

Manager

• Understands organizational objectives and makes decisions that align with Company priorities and values.
• Endorses, models and develops store and district team to deliver Coach’s Selling and Service expectations.
• Manages sales strategies, initiatives and growth across all categories and partners with other stores within District to drive district and regional selling initiatives.
• Serves as a leader within in the District and can provide strategic and Human Resources support when the District Manager is not available.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.

General Manager

Sales

• Give our guests the warmest welcome, always exuding confidence and proper etiquette.
• Able to develop long-term relationships with our guests by asking interesting questions and suggesting outreach events ideas.
• Demonstrate ability to work as part of a team atmosphere and give feedback honestly.
• Communicate the Kate Spade New York aesthetic and use product knowledge to connect with our guests.
• Understand the product landscape across all merchandise categories and multitask operational tasks.

Sales Associate III

• Upholding Coach’s Service and Selling Models
• Creating customer relationships through a personalized experience
• Driving results through personal metrics and sales strategies
• Providing in-depth product knowledge to customers
• Ensuring daily operational tasks are completed

Sales Associate

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Follows up with customers consistently and genuinely to influence/close the sale
• Builds lasting and loyal relationships with customers.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts
• Maintains a calm and professional demeanor at all times

• Understands organizational objectives and makes decisions that align with Company priorities
• Responsible for upholding Coach’s Service and Selling Models
• Creates positive impressions with customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Attends to the unique and individual shopping needs of each customer
• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Supports cash-wrap when needed to process purchases, returns, and exchanges

Sales Associate – Part Time

Designer

• Support the brand with the development of new fixtures and VM props
• Work with procurement teams to go out to suppliers for pricing and RFI’s
• Review shop drawings, finish samples, and prototypes
• Maintain finish & fixture library and millwork documentation
• Develop detailed millwork design drawings
• Actively participate in and produce presentations for weekly design meetings

Senior Manager, Fixture Design

Project Manager

• Develop, maintain, and monitor project schedules for International store design and construction projects
• Ensure milestones are met by proactively identifying risks and coordinating with cross-functional teams
• Monitor progress against key milestones and provide regular status updates
• Anticipate potential delays related to permitting and escalate issues promptly
• Act as the central point of contact for scheduling, working with design, construction, and operations
• Implement best practices for scheduling and tracking
• Facilitate regular check-ins and milestone reviews

Project Manager – Global Architecture

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
• Holds the management team accountable for personal productivity and management contribution.
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
• Builds trusting relationships with peers and team; acts as advocate for the Brand.
• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for continuous development in partnership with the Store Manager.
• Recruits, interviews, on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench.

Assistant Store Manager

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
• Productivity Management: holds the management team accountable for personal productivity and management contribution
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
• Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
• Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
• Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met
• Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
• Sensitive to customers’ needs and tailors approach by reading cues.
• Attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and breaks away as appropriate.
• Follows up with customers consistently and genuinely to influence/close the sale.
• Flexes personal selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships with customers.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment.
• Fosters an environment of teamwork, trust and collaboration with internal and external customers.
• Remains solution oriented; is adaptable and flexible to changing business and store needs.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
• Creates personal sales and clienteling strategies in partnership with the management team
• Builds lasting and loyal relationships with customers
• Represents Coach as a brand ambassador
• Maintains a calm and professional demeanor at all times
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor

Sales Associate II

Learning and Development

• Design and implement operational training programs for fulfillment center processes, safety, and compliance.
• Develop leadership training initiatives to support career growth and succession planning.
• Create and maintain structured training frameworks, including SOPs, learning paths, and competency models.
• Directly manage training staff across three fulfillment centers, ensuring alignment with company standards.
• Provide coaching, performance feedback, and professional development for training team members.
• Collaborate with operations leadership to identify training needs and performance gaps.
• Standardize training content and delivery methods across all sites for consistency and scalability.
• Monitor and report on training effectiveness using KPIs and feedback mechanisms.
• Support sustainability efforts through the creation of educational materials.
• Help develop training programs to support performance for associates and leaders.
• Contribute to Lean initiatives with leadership training in 5S, Continuous Improvement and Audit programs.
• Ability to travel between fulfillment centers as needed (Jacksonville, Las Vegas, and West Chester).

Training Manager, Fulfillment Operations

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and committed to delivering results while being aware of personal and store metrics.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Represents Coach as a brand ambassador and demonstrates Selling and Service expectations at all times.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining relationships with customers.
• Achieves personal sales goals and contributes to store results.
• Completes daily operational tasks without negatively impacting service or Coach standards.

Human Resources

• Provide first line HR support to Retail operations in UK, Ireland, Germany & Austria
• Serve as the first point of contact for performance management and employee relations issues
• Oversee day-to-day HR operations
• Manage execution of cyclical HR programmes (e.g., engagement surveys, year-end processes)
• Partner with Total Rewards to administer compensation programmes
• Collaborate with Talent Acquisition for hiring open positions
• Provide guidance on job descriptions, salary ranges, and internal mobility
• Conduct investigations and recommend solutions for employee concerns
• Partner with Legal team for escalated issues
• Support performance management processes and assist in succession planning and talent review processes
• Monitor and analyse HR metrics for decision-making

Senior HR Advisor – German Speaker

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with the management team
• Attends to the unique and individual shopping needs of each customer
• Builds lasting and loyal relationships with customers
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts