Tapestry

Manager

• The Store Manager leads the store by maximizing store productivity and profitability through teambuilding and staff development
• Ensures compliance with all Coach standards
• Leads by example, sets the tone for the store, and provides feedback to the team

Store Manager I – CE UK, Cheshire Oaks

Ecommerce

• Lead PDP content creation across product stills, on-model photography, and video, balancing speed, efficiency, and quality
• Direct on-set execution for photographers, stylists, and models to ensure consistent output and high-volume throughput
• Deliver clear, actionable feedback that motivates, inspires, and fosters a high-performance creative culture
• Redirect and refocus teams when necessary, diffusing tension and maintaining momentum
• Lead and elevate the model casting process with a refined eye for representation and keen understanding of on-set success factors; build and maintain long-term casting pipelines
• Build and maintain a best-in-class freelance talent pool across hair & makeup, photography, video, and styling with on-going cultivation of top-tier talent
• Manage 150+ daily asset reviews, maintaining accuracy and consistency while balancing on-set workload
• Collaborate with production and operations teams to optimize studio and post- production workflows
• Partner closely with the Senior Art Director to ensure creative output reflects brand vision while meeting studio KPIs and performance goals
• Assist creative lead with concept ideation and the pulling reference imagery for elevated fashion and still-life photography, and video content
• Effectively communicate vision and strategy to cross-functional teams and external partners
• Stay informed on PDP creative trends, innovation, and emerging technologies to evolve content standards.

E-commerce Art Director

• Understands organizational objectives and makes decisions in partnership with the Store Manager and Associate Manager(s) that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Enforces sales strategies, initiatives and growth across all categories
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Coaches team on how to incorporate trends into their selling experience with customers
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business
• Ensures all daily tasks are completed without negatively impacting service of Coach standards

Assistant Store Manager I

• Support execution of the consumer insights roadmap for EMEAI as well as play the key point for any global project work that is transversal in nature that supports the EMEAI strategy for Coach including market prioritization, existing and new category opportunity understanding, and expansion strategy to adapt our local execution across the 4Ps to drive acquisition
• Execute projects that are qualitative & quantitative while being both brand focused(Coach) as well as transversal brand agnostic in nature including: Understanding of consumers across generations, regions and channels (e.g. Gen Z, market place/ecomm) including deep dives in local consumer understanding in priority markets(e.g France) through consumer immersions
• Support global team on the key regional market Brand Health Trackers à understand and help interpret brand perceptions and track leading KPIs – UBA, consideration
• Lead strategic consumer in-homes and shop-alongs in key regional markets as well as exploratory opportunity markets(e.g India and Spain) to understand how our brands fit into their lives and resonate to build our go-to-market and activation pipeline
• Leverage our customer database to identify trends retroactively (e.g., customer acquisition @ price points)
• Support the EMEAI leadership on POME consumer & countrywise pipeline development as part of long-range planning together with the global insights & strategy stakeholders
• Support the Brand & Performance Marketing team on key globally backed regional measurement initiatives(MMM, MTAs) as well as frameworks to support investment decisions in local activation business cases where required as a quant expert
• Drive development of the insight capability grounded in consumer behaviors by: Drawing relationships between macro-economics, culture, technology and consumer behaviors in the region
• Aggregating both qualitative and quantitative data across industry references and regional markets to derive insights about consumer trends
• Synthesizing disparate data into impactful, data backed recommendations that are executive ready
• Lead/own relationships with third party vendors
• Developing relationships with key regional and global stakeholders and conducting quarterly workshops with key teams to drive both short-term and long-term strategies across consumer touchpoints and whitespace opportunities
• Champion consumer insights and the consumer-centricity capability across the EMEAI organization and engage brand and cross-functional partners to leverage consumer understanding into development and activation initiatives
• Utilize a wide variety of qualitative, quantitative, social listening tools, etc. (both syndicated and custom) in order to address key strategic questions

Senior Manager, Consumer Insights

Sales

• Responsible for upholding Coach’s Service and Selling Models
• Creating a positive first impression and building ongoing customer relationships through personalized experiences
• Understanding organizational objectives and making decisions that align with company priorities
• Taking ownership and committing to delivering results
• Creating personal sales and clienteling strategies in partnership with the management team
• Cross-selling and encouraging beneficial product add-ons

Sales Associate III

• responsible for upholding Coach’s Service and Selling Models
• creates a positive first impression
• builds ongoing customer relationships through a personalized experience
• takes ownership and is committed to delivering results
• drives business through sales strategies, clienteling, sourcing new customers
• provides in-depth product knowledge
• attends to unique individual shopping needs of each customer
• fosters an environment of teamwork, trust and collaboration
• maintains a clean and tidy selling floor at all times

• understand organizational objectives and make decisions that align with Company priorities
• takes ownership and is committed to delivering results
• create personal sales and clienteling strategies in partnership with the management team
• drive business through sales strategies, clienteling, sourcing new customers
• provide in-depth product knowledge, including features, benefits, current offerings, and overall product value
• creates enthusiasm and positivity for a shared vision and mission
• maintain a clean and tidy selling floor at all times
• adhere to all applicable retail policies and procedures

Sales Associate II

Administrative Assistant

• Oversee the day-to-day operations of the office, including facilities, maintenance, vendor relationships, and associated budgeting and invoicing
• Act as the primary point of contact for Building Management and external suppliers, ensuring high service standards are consistently met
• Report and resolve maintenance issues promptly to minimise disruption
• Ensure the office complies with UK Health & Safety regulations and Tapestry’s corporate policies
• Manage hygiene and cleanliness standards across public areas, offices, and meeting rooms, liaising with Building Facilities as needed
• Coordinate Health & Safety training for corporate employees, including onboarding for new starters
• Oversee DSE (Display Screen Equipment) assessments and PAT testing schedules
• Support individual Health & Safety accommodations based on medical documentation
• Facilitate new starter setup, including security access and entry cards
• Provide general administrative support to ensure a smooth employee experience
• Proactively manage office supplies and identify cost-saving opportunities
• Coordinate meeting room setup for business meetings and training sessions, including catering and post-event clean-up
• Plan and execute internal office events, including logistics and supplier coordination
• Handle ad-hoc administrative tasks as required
• Ensure front desk coverage is always adequate, including during absences/leave
• Manage courier deliveries and incoming/outgoing post, ensuring timely distribution to teams and daily checks of out-going post trays
• Maintain cleanliness and organisation across both front-of-house and back-of-house areas

Office Manager

Translator

• Provide Japanese–English interpretation for business and team meetings
• Translate English documents into Japanese (mainly proofreading AI‑translated drafts)
• Support smooth communication between the Japan-based team and a non‑Japanese business leader

Translator, Contractor

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
• Holds the management team accountable for personal productivity and management contribution
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
• Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
• Acts as brand ambassador in the market/mall to drive loyalty and business
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking
• Develops team to build long-term relationships with customers to drive business
• Works directly with the Store/District Manager to protect and drive the needs of the business
• Ensures all daily tasks are completed without negatively impacting service of Coach standards
• Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate
• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
• Resolves performance problems using appropriate communication, coaching and counseling techniques
• Adheres to all retail policies and procedures including POS and Operations

Assistant Store Manager

• Upholding Coach’s Service and Selling Models
• Creating positive first impressions and building ongoing customer relationships
• Driving business through sales strategies and clienteling
• Providing in-depth product knowledge and understanding pricing strategies
• Maintaining store cleanliness and organization
• Completing operational tasks without negatively impacting service or Coach standards

Sales Associate I

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
• Creates personal sales and clienteling strategies in partnership with the management team
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with the management team
• Represents Coach as a brand ambassador
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Maintains a clean and tidy selling floor at all times
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor

• Responsible for upholding Coach’s Service and Selling Models
• Building ongoing customer relationships through a personalized experience
• Representing Coach as a brand ambassador
• Driving business through sales strategies & maintaining productive relationships with customers
• Ensuring daily tasks are completed without negatively impacting service or Coach standards

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results while remaining actively aware of personal and store metrics.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Represents Coach as a brand ambassador.
• Drives business through sales strategies, clienteling, sourcing new customers, and maintaining on-going productive relationships with customers.
• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.

Store Manager I – CE UK, Cheshire Oaks

E-commerce Art Director

Assistant Store Manager I

Senior Manager, Consumer Insights

Sales Associate III

Sales Associate III

Sales Associate II

Office Manager

Translator, Contractor

Assistant Store Manager

Sales Associate I

Sales Associate III

Sales Associate II

Sales Associate II

Sales Support Associate II