Tang+Company

Client Services Representative

• Communicate with customers via phone, email, and in person
• Interface with customers by answering inquiries and resolving complaints
• Maintain accurate records of customer interactions and account details
• Collaborate with internal teams to ensure customer satisfaction

Client Service Associate

• Heavy customer interface by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Provide prompt, courteous service to all external and internal customers
• Assist with special projects as assigned
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer inquiries, comments and complaints and actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Bilingual

• Support & Monitor Occupational Health Programs
• Provide care, oversight, and coordination of a wide range of occupational health services.
• Develop health promotion programs in collaboration with the supervising occupational physician.
• Provide accurate, well-documented medical reports and formulate occupational health procedures as needed.
• Conduct job-specific health assessments, pre-employment exams, and ongoing health surveillance.
• Provide first aid care, manage work-related injuries and illnesses, and coordinate follow-up care per protocol.
• Perform phlebotomy, IV blood draws, and administer immunizations as required.
• Work under established protocols to evaluate, monitor, and report potential occupational illnesses and injuries.

Client Service Associate

Client Service Associate

Bilingual Registered Nurse, RN