Client Service Associate
Tang+Company
full-time
Posted on:
Location Type: Office
Location: Torrance • California • United States
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Salary
💰 $18 per hour
About the role
- Heavy customer interface by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Provide prompt, courteous service to all external and internal customers
- Assist with special projects as assigned
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer inquiries, comments and complaints and actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
Requirements
- Strong customer service and problem-solving skills
- IT knowledge and ability
- Excellent communication skills, verbal and written
- Attention to detail and accuracy
- Organizational Skills
- Motivated and results driven
- Strong interpersonal skills
- Commitment to continuous improvement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT knowledge
Soft Skills
customer serviceproblem-solvingcommunicationattention to detailorganizational skillsmotivatedresults driveninterpersonal skillscommitment to continuous improvement