TalentXD

Recruitment

• Lead and develop the Talent Acquisition function, ensuring high-quality recruitment delivery across the business
• Manage, coach and support recruiters to maximise performance and consistency
• Establish clear recruitment standards, processes and best practices
• Act as the escalation point for business-critical or complex hiring requirements
• Develop and execute Talent Acquisition strategies aligned with business growth plans
• Partner with hiring managers to understand current and future hiring needs
• Build proactive talent pipelines across commercial, product, technical and corporate functions
• Support recruitment delivery where required, particularly for key or senior hires
• Build strong relationships with business leaders and hiring managers
• Deliver an outstanding candidate experience throughout the recruitment process
• Continuously improve recruitment processes, systems and ways of working
• Produce regular recruitment reports and insights for senior leadership.

Talent Acquisition Manager

Customer Success Manager

• Owning the full customer lifecycle strategy, including onboarding, activation, retention, reactivation, and loyalty initiatives.
• Designing, executing, and optimising segmented email, SMS, and push notification campaigns.
• Building and managing automated customer journeys to improve engagement, retention, and lifetime value.
• Developing data-driven customer segmentation strategies based on behavioural, transactional, and engagement data.
• Conducting A/B testing and performance analysis to continuously improve campaign effectiveness.
• Monitoring key CRM and retention metrics and providing actionable insights to stakeholders.
• Collaborating closely with product, marketing, and operations teams to enhance the overall customer experience.
• Managing customer communications and ensuring messaging remains relevant, personalised, and timely.
• Owning customer support quality standards, response processes, and service-level expectations.
• Identifying common customer pain points and working cross-functionally to improve customer satisfaction and reduce churn.
• Leveraging customer feedback and behavioural insights to influence product improvements and retention strategies.

CRM & Customer Success Lead

Affiliate Manager

• Own the affiliate budget and investment strategy.
• Develop and execute the affiliate acquisition and growth strategy for a new market launch, focusing on quality traffic and long-term ROI.
• Build, manage, and nurture strong relationships with key affiliates and media partners.
• Negotiate competitive commercial agreements and commission structures to maximise profitability.
• Monitor, analyse, and optimize affiliate performance against KPIs including FTDs, eCPA, and LTV.
• Collaborate closely with internal teams (product, CRM, content, design) to deliver affiliates the creative assets, insights, and campaigns they need to succeed.
• Stay ahead of market trends, competitor activity, and emerging opportunities within the iGaming space.
• Develop forecasting models for acquisition, CPA, revenue share, and player value.
• Build reporting frameworks and dashboards to drive data-led decision making.
• Analyse traffic quality, player cohorts, retention trends, and LTV across affiliate partners.
• Make commercial recommendations based on performance data and market opportunities.
• Establish KPI frameworks for affiliate performance and partner profitability.

Director of Affiliates

Chief Marketing Officer

• Developing and executing the company’s marketing strategy across brand, user acquisition, retention, and lifecycle marketing.
• Owning growth performance metrics and driving sustainable customer acquisition through both paid and organic channels.
• Building, managing, and mentoring the marketing team while fostering a high-performance culture.
• Managing marketing budgets, resource allocation, and growth investments to maximise ROI.
• Establishing scalable operational processes, systems, and workflows that support rapid company growth.
• Working closely with founders and leadership to define strategic priorities and execute company objectives.
• Driving cross-functional collaboration between product, marketing, operations, compliance, and external partners.
• Analysing performance data, market trends, and customer insights to inform decision-making and growth initiatives.
• Taking ownership of key operational functions, ensuring efficient execution across a distributed remote team.
• Identifying new market opportunities, growth channels, partnerships, and revenue-generating initiatives.
• Supporting fundraising, investor communications, and strategic planning activities as required.
• Leading special projects and company-wide initiatives in a fast-moving startup environment.

CMO – Operational Lead

Analyst

• Record, monitor, and reconcile financial transactions across multiple PSPs and bank accounts.
• Perform weekly and monthly PSP reconciliations and investigate discrepancies.
• Reconcile settlements, deposits, withdrawals, fees, chargebacks, and reserve balances.
• Support the month-end and year-end financial closing processes.
• Conduct basic financial analysis, identify variances, and provide recommendations based on findings.
• Assist with projects and initiatives aimed at improving and automating departmental processes.
• Collaborate closely with Payments, Operations, and Treasury teams to ensure smooth financial.

Talent Acquisition Manager

CRM & Customer Success Lead

Director of Affiliates

CMO – Operational Lead

PSP Reconciliation Analyst