TalentWorldGroup Plc.

Support Engineer

• Provide technical support and operational assistance over the phone to chronic renal patients using peritoneal dialysis cyclers
• Educate patients on troubleshooting alarms and therapy processes with a compassionate, patient-centered approach
• Serve as first point of contact for technical issues and escalate clinical concerns to nursing staff as needed
• Document all customer interactions accurately and in a timely manner
• Analyze call data and share customer feedback to improve service quality
• Collaborate with internal teams via clear, documented communication
• Coordinate device exchanges when necessary
• Maintain and improve troubleshooting trees and reference materials
• Adhere to environmental, health, safety, and departmental policies
• Proactively seek enhancements to improve customer experience and equipment reliability

Technical Support, Medical Field