TalentWorldGroup Plc.

Customer Support

• Provide technical assistance to users through phone and email support (Inbound customer care, Level 1 Technical Support).
• Diagnose and troubleshoot software-related issues to ensure quick resolution.
• Guide users through troubleshooting steps for software, device settings, and connectivity problems.
• Coordinate device exchanges when necessary.
• Document all user interactions and troubleshooting steps for accurate tracking.
• Identify and suggest improvements to troubleshooting guides and knowledge bases.
• Escalate unresolved or complex issues to higher-tier support teams.
• Stay updated on system changes and software updates to provide accurate support.

Inbound Customer Care – Tech Support

Inside Sales

• Manage inbound customer calls with professionalism and service excellence
• Upsell, cross-sell, and create new sales opportunities from inquiries
• Conduct outbound calls for new customer acquisition and lead generation
• Convert sales opportunities into confirmed bookings while fostering loyalty
• Keep accurate reporting across multiple systems
• Collaborate with the wider sales team to achieve and exceed targets

Inside Sales Specialist, Travel Packages

Support Engineer

• Provide technical support and operational assistance over the phone to chronic renal patients using peritoneal dialysis cyclers
• Educate patients on troubleshooting alarms and therapy processes with a compassionate, patient-centered approach
• Serve as first point of contact for technical issues and escalate clinical concerns to nursing staff as needed
• Document all customer interactions accurately and in a timely manner
• Analyze call data and share customer feedback to improve service quality
• Collaborate with internal teams via clear, documented communication
• Coordinate device exchanges when necessary
• Maintain and improve troubleshooting trees and reference materials
• Adhere to environmental, health, safety, and departmental policies
• Proactively seek enhancements to improve customer experience and equipment reliability

Inbound Customer Care – Tech Support

Inside Sales Specialist, Travel Packages

Technical Support, Medical Field