TalentWorldGroup Plc.

Customer Support

• Handle inbound and outbound customer service calls and case management
• Act as the first point of contact for homeowners using a booking platform
• Provide timely and high-quality assistance, including escalations
• Log, classify, and follow up on all customer interactions
• Maintain accurate records of call history and resolutions
• Analyze call data and share customer feedback
• Stay updated on platform and process changes
• Collaborate with internal and external teams through clear written communication

Customer Service Specialist – Greek Speaker

Customer Service Specialist, Dutch Speaker

Customer Service Specialist, Portuguese Speaker

• Support inbound and outbound communication with potential clinical trial participants
• Provide clear information and guide patients through screening processes
• Document interactions in CRM systems
• Maintain high-quality communication and compliance standards

Customer Service Specialist, Hebrew Speaker

Sales Development Rep

• Make outbound calls to vacation rental homeowners to introduce our client
• Assess homeowner interest and prequalify leads based on defined criteria
• Build rapport and address initial questions or objections
• Transfer qualified leads to Sales Managers for follow-up and conversion
• Maintain and update lead information in the CRM system
• Manage call follow-ups and lead handovers efficiently
• Participate in monthly KPI reviews and performance discussions

Sales Development Representative, Portuguese-Speaking

• Make outbound calls to vacation rental homeowners to introduce the client
• Assess homeowner interest and prequalify leads based on defined criteria
• Build rapport and address initial questions or objections
• Transfer qualified leads to Sales Managers for follow-up and conversion
• Maintain and update lead information in the CRM system
• Manage call follow-ups and lead handovers efficiently
• Participate in monthly KPI reviews and performance discussions

Customer Service Specialist – Greek Speaker

Customer Service Specialist, Dutch Speaker

Customer Service Specialist, Portuguese Speaker

Customer Service Specialist, Hebrew Speaker

Sales Development Representative, Portuguese-Speaking

French-Speaking Sales Development Representative