TalentWorldGroup Plc.

Customer Support

• Handle inbound and outbound customer service calls and case management
• Serve as the first point of contact for homeowners using a booking platform
• Provide timely, high-quality assistance to customers, especially during escalations
• Log, classify, and follow up on all customer interactions
• Maintain accurate records of call history and resolutions
• Analyze call data and share customer feedback
• Stay up to date with process and platform changes
• Collaborate with internal and external teams through clear, documented communication

Customer Service Specialist, Italian Speaker

Customer Service Specialist, Spanish Speaker

Pharmacist

• Manage pharmacy orders via phone, fax, or web.
• Resolve customer inquiries, returns, and shipment issues.
• Coordinate with distribution and manufacturing teams.
• Maintain accurate documentation and compliance records.
• Communicate professionally with patients and healthcare providers.

Certified Pharmacy Technician – CPhT

• Handle inbound and outbound customer interactions (calls, emails, case management)
• Support customers with inquiries such as bookings, modifications, and general assistance
• Provide professional and empathetic communication, especially in escalations
• Accurately document all interactions in internal systems
• Collaborate with internal teams to ensure service quality and resolution
• Stay updated on processes, tools, and platform changes

Customer Service Specialist, French Speaker

• Serve as the first point of contact for patients, clinics, and medical professionals
• Manage inquiries, orders, medical deliveries, and logistics
• Handle inquiries via phone, email, fax, or online
• Manage patient and clinic orders, documentation, and data entry
• Escalate complex issues appropriately
• Expedite urgent orders and resolve shipment, return, or credit issues
• Process credits/returns, set up new patients, maintain records
• Recover medical equipment from patients exiting programs
• Participate in training and team meetings

Bilingual Patient Support Representative – French/English

Account Executive

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Customer Service Specialist, Italian Speaker

Customer Service Specialist, Spanish Speaker

Certified Pharmacy Technician – CPhT

Customer Service Specialist, French Speaker

Bilingual Patient Support Representative – French/English

Portuguese Sales Consultant, L1