talentC

Creative Strategist

• Own creative strategy across all Findies product angles
• Build scalable, documented creative production processes
• Personally drive creative thinking on priority angles
• Hire, onboard, and develop junior/mid Creative Producers
• Partner closely with the Marketing team
• Conduct competitor and trend research
• Own and evolve Findies’ internal AI-powered creative pipeline
• Set and enforce clear quality and performance standards for all creatives

Head of Creative Marketing

Customer Support

• Handle customer inquiries via Zendesk, email, and chat
• Guide customers through product setup, usage, and basic troubleshooting
• Maintain structured ticket documentation, tagging, and categorization
• Escalate technical or operational issues to the relevant teams with clear context
• Manage order processing in Shopify and internal systems
• Prepare invoices and related operational documentation
• Maintain accurate operational and product data across internal tools and systems
• Contribute to Knowledge Base, FAQ, and customer support documentation updates
• Support CRM data maintenance and internal process organization
• Assist with improving internal workflows and operational processes

Head of Creative Marketing

Customer Support – Operations Manager