Take Command

System Administrator

• Maintain and optimize HubSpot Marketing, Sales, and Service Hubs
• Build and refine workflows, automation, sequences, and lead routing
• Create and manage custom properties, pipelines, dashboards, and reports
• Conduct regular data audits to ensure accuracy, cleanliness, and governance
• Configure and maintain tickets, pipelines, SLAs, and customer feedback surveys
• Partner with client-facing and back-office teams to streamline ticketing processes and improve response workflows
• Build automation that enhances customer experience—ticket routing, escalation rules, satisfaction surveys, and follow-up sequences
• Support campaign execution by building emails, landing pages, forms, and segmented lists
• Collaborate with Marketing, Sales, and the Delivery Ops teams to translate business needs into scalable solutions
• Train internal teams on HubSpot features, processes, and best practices
• Manage integrations between HubSpot and other business systems
• Troubleshoot technical issues, identify root causes, and implement long-term fixes
• Work with internal teams and external vendors on system enhancements and API based integrations
• Build dashboards and reports that provide visibility into funnel performance, customer lifecycle, and service operations
• Track KPIs across marketing, sales, and service to support data driven decision-making
• Recommend improvements to processes, automation, and data structure based on insights.

CRM & System Administrator