Take Command

Full-stack Engineer

• Drive architecture and implementation for ledger, payments, and money movement capabilities, both through your own contributions and by guiding technical decisions across the team
• Design systems that handle financial events, balances, reimbursements, payment states, reconciliation, reversals, and related workflows
• Build reliable backend services, integrations, and data models for systems where correctness matters
• Partner with product and engineering leaders to shape the direction of our financial platform
• Bring practical experience from production financial systems to help us avoid common mistakes and choose proven patterns
• Mentor other engineers and help establish strong engineering patterns for financial systems
• This role doesn’t require people management, but the opportunity does exist

Staff Software Engineer – Payments, Ledger

Artificial Intelligence

• Own day-to-day performance, quality, and improvement of Intercom Fin.
• Monitor Fin metrics such as resolution rate, escalation rate, customer satisfaction, conversation quality, and recurring failure patterns.
• Review unresolved or escalated conversations to identify root causes and improvement opportunities.
• Improve Fin knowledge sources, instructions, workflows, routing, escalation logic, and guardrails.
• Partner with CX, Product, Compliance, Operations, Sales, Marketing, and technical teams to ensure AI-powered experiences are accurate, helpful, compliant, and aligned to business goals.
• Identify content, process, configuration, or data gaps that prevent AI tools from delivering a great user experience.
• Support internal pilots and beta tests for expanded AI use cases, including experiences beyond traditional customer support.
• Help define requirements, success metrics, test plans, rollout steps, and feedback loops for AI-enabled workflows.
• Evaluate when Intercom Fin is the right solution and when another tool, workflow, automation, or process change may be a better fit.
• Document learnings, risks, decisions, and recommendations so AI improvements can scale responsibly.

Applied AI Specialist

Consultant

• Own Benefits Consultant Training & Education
• Develop and deliver scalable training programs: ICHRA 101 (foundational education), Product training and platform walkthroughs, Advanced “ICHRA 2.0” selling and strategy sessions
• Host live and virtual sessions (webinars, workshops, in-person events)
• Build a repeatable curriculum and content library that benefits consultants can access on-demand
• Lead ICHRA Readiness Certification by owning and evolving the ICHRA Readiness Certification Program
• Track certification progress and tie to benefits consultant performance and pipeline
• Drive Benefits Consultant Funnel Management by identifying friction points in the benefits consultant journey and closing gaps through enablement
• Partner cross-functionally with Sales, Business Development, and Marketing, aligning messaging and supporting initiatives like webinars, roadshows, and partner events
• Be the Voice of the Benefits Consultant by building strong, trusted relationships and bringing feedback into product, marketing, and GTM strategy

Senior Manager – Benefits Consultant Enablement

Business Development Rep

• Take Command is hiring two Business Development Managers to grow ICHRA adoption through benefits consulting firms, producers, and broker partners.
• Each BDM will own a defined region and a named list of consulting firms, build relationships across those firms, and turn partner engagement into qualified employer opportunities for the Sales team.
• Success requires strong account planning, consistent consultant outreach, clear follow-up, and measurable pipeline contribution.
• Build and execute a regional plan to establish, deepen, and maintain relationships with benefits consultants, producers, and broker partners.
• Generate partner-sourced leads through referrals, producer outreach, networking, market visits, conferences, and targeted prospecting.
• Deliver ICHRA education, demos, office hours, and producer trainings tailored to each firm and market.
• Partner with Marketing on regional campaigns, webinars, roundtables, conference follow-up, and field events.
• Work closely with Sales to convert consultant engagement into employer introductions and qualified opportunities.