Applied AI Specialist

Take Command

Applied AI Specialist utilizing AI tools for customer service improvement at Take Command Health startup. Collaborating with cross-functional teams to optimize customer experiences and operational processes.

Posted 7/14/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and experience management, with a strong focus on problem-solving, data analysis, and cross-functional collaboration. Proficient in evaluating AI tools and improving workflows to enhance user experience and operational efficiency.

Highest-signal resume keywords

Customer Support ExperienceProblem-Solving SkillsData AnalysisCross-Functional CollaborationAI Tool Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisKnowledge ManagementMetrics MonitoringWorkflow ImprovementAI Tool ConfigurationTest PlanningRoot Cause AnalysisDocumentationProcess ImprovementEscalation Logic

Soft Skills

Clear CommunicationCuriosityOwnership MindsetJudgmentInvestigative Skills

Tools & Technologies

SpreadsheetsDashboardsAI ToolsIntercom FinCustomer Feedback Systems

Industry Keywords

Customer ExperienceOperationsComplianceTechnical CollaborationSupport Conversations

About the role

Key responsibilities & impact

Own day-to-day performance, quality, and improvement of Intercom Fin.
Monitor Fin metrics such as resolution rate, escalation rate, customer satisfaction, conversation quality, and recurring failure patterns.
Review unresolved or escalated conversations to identify root causes and improvement opportunities.
Improve Fin knowledge sources, instructions, workflows, routing, escalation logic, and guardrails.
Partner with CX, Product, Compliance, Operations, Sales, Marketing, and technical teams to ensure AI-powered experiences are accurate, helpful, compliant, and aligned to business goals.
Identify content, process, configuration, or data gaps that prevent AI tools from delivering a great user experience.
Support internal pilots and beta tests for expanded AI use cases, including experiences beyond traditional customer support.
Help define requirements, success metrics, test plans, rollout steps, and feedback loops for AI-enabled workflows.
Evaluate when Intercom Fin is the right solution and when another tool, workflow, automation, or process change may be a better fit.
Document learnings, risks, decisions, and recommendations so AI improvements can scale responsibly.

Requirements

What you’ll need

Experience in customer support, customer experience, operations, business analysis, knowledge management, systems, or a related role.
Strong problem-solving skills and the ability to investigate ambiguous issues, identify patterns, and separate symptoms from root causes.
Clear writing and communication skills, especially the ability to explain complex topics in plain language.
Comfort working with support conversations, feedback, metrics, spreadsheets, dashboards, or other qualitative and quantitative data.
Strong judgment around customer experience, accuracy, risk, escalation, and when an AI tool should not answer.
Curiosity about AI tools and willingness to learn prompt writing, tool configuration, testing methods, and light technical concepts.
Ability to work cross-functionally with business, operations, compliance, product, and technical partners.
Ownership mindset: you are comfortable finding problems, proposing solutions, testing improvements, and measuring whether they worked.

Benefits

Comp & perks

A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
Unlimited personal vacation in addition to regular company holidays.
401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
Competitive parental leave for new parents.
Up to two paid days of Paw-ternity leave. We recognize that pets are family too - and supporting life outside of work (including four-legged members) matters!
ClassPass corporate membership with access to over 73,000 fitness and wellness options.
Flexible on where you work – we believe in the power of connecting with intention! While we hope to see you around the office on a regular basis, you also have the ability to work from home some when you need to get focus work done.