TailorCare

Manager, Clinical Navigation

TailorCare

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Lead and develop a team of Clinical Navigators, including senior and lead navigators, to ensure excellence in patient engagement and outcomes.
  • Foster a culture of collaboration, compassion, and accountability that aligns with TailorCare’s mission and values.
  • Provide mentorship and feedback through regular coaching sessions, performance reviews, and career development plans.
  • Promote shared learning, best-practice dissemination, and continuous improvement across teams.
  • Oversee the daily operations of the clinical navigation program, ensuring consistent execution of TailorCare’s care model.
  • Ensure compliance with clinical and operational policies, maintaining the highest standards of quality, safety, and regulatory adherence.
  • Conduct clinical case reviews and support escalation pathways to ensure sound clinical decision-making and timely care coordination.
  • Partner with cross-functional leaders (Training, Quality, Data, Technology, etc.) to refine workflows and elevate program efficiency.
  • Use clinical and operational data to monitor individual and team performance against defined KPIs (engagement, adherence, outcomes, efficiency).
  • Translate insights from data into actionable strategies that improve patient outcomes and team productivity.
  • Collaborate with the Data, Analytics, and Clinical Strategy teams to identify trends, gaps, and opportunities for improvement in care delivery and engagement.
  • Support development and reporting of performance dashboards, ensuring visibility of metrics at both team and leadership levels.
  • Ensure that every interaction between navigators and patients is empathetic, evidence-informed, and outcomes-oriented.
  • Drive initiatives to enhance engagement, retention, and patient satisfaction throughout their care journey.
  • Collaborate with product and care teams to improve communication channels, digital engagement tools, and personalization of patient support.
  • Advocate for the patient voice across operational and strategic discussions to continuously evolve the TailorCare experience.
  • Partner with Clinical Operations leadership to align team goals with organizational strategy and growth initiatives.
  • Support new market launches, scaling processes, and ensuring operational readiness of the navigation program.
  • Represent the navigation team in cross-functional meetings with Product, Strategy, and Operations to influence roadmap priorities and clinical innovation.

Requirements

  • 5+ years of experience as a Physical Therapist (PT); minimum 2 years in a leadership or supervisory role managing teams or clinical operations in musculoskeletal or related fields.
  • Graduate from an accredited Physical Therapy (BS, MS, or Doctorate) accredited by the Commission on Accreditation in Physical Therapy Education. Holds one of the following degrees: BS, MS, or Doctorate in Physical Therapy
  • Strong familiarity with digital health, remote care delivery, and virtual engagement models preferred.
  • Demonstrated success in managing team performance and driving measurable improvements through data.
  • Proficient in analytics tools (Excel, dashboarding platforms) and electronic health record (EHR) systems.
  • Excellent written and verbal communication skills with the ability to lead conversations with clinicians, executives, and patients.
  • Highly adaptable in a fast-paced, evolving environment.
  • Current state licensure (TX and GA).
  • US work authorization required.
Benefits
  • Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
  • Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
  • Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
  • Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
  • Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
  • Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
  • Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Physical Therapyclinical navigationdata analysisperformance managementcare coordinationpatient engagementquality assuranceregulatory complianceKPI monitoringdigital health
Soft skills
leadershipmentorshipcollaborationcommunicationadaptabilitycoachingaccountabilityempathystrategic thinkingproblem-solving
Certifications
state licensure (TX)state licensure (GA)Doctorate in Physical TherapyMS in Physical TherapyBS in Physical Therapy