TailorCare

Director

• Define and lead the design vision and strategy across TailorCare’s products.
• Build and evolve a cohesive design system and UX standards across patient and care team applications.
• Ensure all products meet a high bar for usability, accessibility, and consumer-grade quality.
• Build and mentor a high-performing design team across product design, UX research, and interaction design.
• Establish strong design processes including discovery, prototyping, usability testing, and iteration.
• Foster a culture of design thinking and experimentation across the organization.
• Lead design for TailorCare’s end-to-end patient journey, including onboarding, intake, education, triage, engagement, adherence, and outcomes tracking.
• Translate clinical workflows and patient needs into empathetic and intuitive digital experiences.
• Design solutions that support behavior change, patient engagement, and improved clinical outcomes.
• Integrate AI-assisted design tools to accelerate prototyping, iteration, and design exploration.
• Explore new interaction patterns enabled by AI, conversational interfaces, and intelligent workflows.
• Partner with product and engineering to design AI-powered patient guidance experiences.
• Partner closely with Product Managers and Engineering leaders to define product strategy and roadmap priorities.
• Participate in product discovery to identify patient and operational problems and shape solutions early.
• Ensure designs are feasible, scalable, and aligned with product and technical architecture.
• Work closely with Clinical Operations and Care Teams to ensure digital experiences align with real-world care delivery.
• Communicate design vision and product experience clearly across leadership and stakeholders.
• Advocate for patient-centric design principles across the company.

Director, Design

Data Scientist

• Develop targeting criteria or customer segmentation based on analytical insights, clinical inputs, product design and operations considerations.
• Collaborate cross-functionally with stakeholders from engineering, business development, analytics, clinical and marketing to execute on our vision of data-centric automation.
• Collaborate with analysts and data engineering on algorithm / models / pipeline development.
• Identify and champion new areas of opportunity and initiatives aimed at delivering value to patients and providers.
• Oversee the entire lifecycle of data science projects, including: scoping, design, modeling, validation, deployment.
• Work closely with junior-level and senior-level data scientists

Senior Data Scientist

Marketing

• Own the enterprise B2C marketing strategy and roadmap, aligned to company growth and engagement goals.
• Lead development of multi-channel patient acquisition, engagement, and retention programs.
• Develop rigorous test-and-learn frameworks, segmentation strategies, and personalization initiatives.
• Collaborate with clinical, product, and operations leaders to deliver seamless end-to-end patient journeys.
• Oversee planning, execution, and optimization of digital, SMS, direct mail, landing page, email, social, and referral campaigns.
• Partner with Shared Services for creative, brand, data/analytics, and marketing technology support.
• Ensure effective measurement and performance management, providing insights & recommendations.
• Build and refine automated lifecycle journeys and behavior-triggered nurture programs.
• Use AI/ML tools and capabilities to enhance targeting, content generation, optimization, experimentation, and channel orchestration.
• Work closely with Enterprise Marketing, Marketing Shared Services, B2B marketing, Sales, Client Success, and Compliance.
• Ensure all campaigns meet regulatory, privacy, and brand compliance standards.
• Lead and mentor a growing team of specialists and analysts; provide coaching and career development.
• Foster a culture of data-informed decision-making and continuous improvement.

Director, Design

Senior Data Scientist

Senior Manager, B2C Marketing