TailorCare

Director, Design

TailorCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Define and lead the design vision and strategy across TailorCare’s products.
  • Build and evolve a cohesive design system and UX standards across patient and care team applications.
  • Ensure all products meet a high bar for usability, accessibility, and consumer-grade quality.
  • Build and mentor a high-performing design team across product design, UX research, and interaction design.
  • Establish strong design processes including discovery, prototyping, usability testing, and iteration.
  • Foster a culture of design thinking and experimentation across the organization.
  • Lead design for TailorCare’s end-to-end patient journey, including onboarding, intake, education, triage, engagement, adherence, and outcomes tracking.
  • Translate clinical workflows and patient needs into empathetic and intuitive digital experiences.
  • Design solutions that support behavior change, patient engagement, and improved clinical outcomes.
  • Integrate AI-assisted design tools to accelerate prototyping, iteration, and design exploration.
  • Explore new interaction patterns enabled by AI, conversational interfaces, and intelligent workflows.
  • Partner with product and engineering to design AI-powered patient guidance experiences.
  • Partner closely with Product Managers and Engineering leaders to define product strategy and roadmap priorities.
  • Participate in product discovery to identify patient and operational problems and shape solutions early.
  • Ensure designs are feasible, scalable, and aligned with product and technical architecture.
  • Work closely with Clinical Operations and Care Teams to ensure digital experiences align with real-world care delivery.
  • Communicate design vision and product experience clearly across leadership and stakeholders.
  • Advocate for patient-centric design principles across the company.

Requirements

  • 10+ years of experience in product design, UX design, or experience design
  • 3+ years managing and leading design teams in a high-growth product environment preferable startups
  • Proven experience designing consumer-grade B2C digital products, ideally in healthcare or digital health
  • Strong expertise in experience design, interaction design, and user-centered design methods
  • Experience designing patient-facing applications or digital health engagement platforms
  • Ability to translate complex workflows into simple, intuitive product experiences
  • Experience working closely with product management and engineering teams in agile environments
  • Proficiency in modern design tools such as Figma, prototyping tools, and design systems
  • Experience leveraging AI-powered design tools and workflows
  • Strong storytelling, communication, and stakeholder management skills
  • Bachelor’s degree in Design, human-computer interaction, or related field (or equivalent experience).
Benefits
  • Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
  • Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
  • Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
  • Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
  • Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
  • Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
  • Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product designUX designexperience designinteraction designuser-centered designdesign systemsprototypingAI-powered design toolsdigital health engagementpatient-facing applications
Soft Skills
storytellingcommunicationstakeholder managementmentoringdesign thinkingcollaborationleadershipproblem-solvingempathyadvocacy
Certifications
Bachelor’s degree in DesignBachelor’s degree in human-computer interaction