Senior Social Media Manager – Thought Leadership
T-Mobile
Social Media Manager – Community Management
T-Mobile
full-time
Posted on:
Location Type: Hybrid
Location: Overland Park • Kansas, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $72,800 - $131,400 per year
Job Level
Mid-LevelSenior
About the role
- Lead always-on community engagement and social interaction across B2B and public safety channels
- Own community management on platforms like LinkedIn, X (formerly Twitter), and Facebook
- Monitor platform conversations, managing response strategies, escalating issues when needed
- Surface insights that help shape content, messaging, and optimization strategies
- Collaborate closely with social strategists, Care, PR, and comms teams to ensure brand-safe, high-value engagement
Requirements
- 5+ years of experience in community management, B2B social media, or high-volume digital engagement
- Exceptional writing and interpersonal skills — capable of shifting tone for brand, persona, and platform nuance
- Experience using enterprise-grade social tools (e.g., Sprinklr, Khoros, Sprout)
- Strong judgment and stakeholder collaboration skills — especially when navigating reputational risk or sensitive issues
- Familiarity with T-Mobile’s brand voice and a demonstrated passion for building authentic digital relationships
- Knowledge of the digital business and public safety landscape preferred
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
community managementB2B social mediadigital engagementwriting skillsresponse strategiescontent optimizationstakeholder collaboration
Soft skills
interpersonal skillsjudgmentbrand voice adaptationtone shiftingpassion for digital relationships
