Syskit

Customer Success Manager

• Own customer renewals and retention strategies across various client segments
• Design and implement customer success operations and processes
• Directly manage and develop a team of Customer Success Managers
• Own customer health scoring, renewal forecasts, and reporting

CSM Manager

Sales Engineer

• Own the technical win throughout the sales cycle by aligning customer requirements with our solutions
• Deliver tailored technical presentations and live demos based on customer scenarios and use cases
• Support existing customers with technical guidance, solution design, and best practice recommendations
• Represent the company at conferences, events, and customer meetings by delivering demos and technical sessions
• Confidently engage in security, compliance, and risk discussions with IT, security, and governance stakeholders
• Respond to RFPs, RFIs, and security questionnaires by explaining: Data access and security models, Encryption, auditability, and compliance considerations, SaaS shared responsibility principles
• Translate real-world customer challenges into actionable feedback for Product and Developer teams
• Assist with proof-of-concept activities, technical evaluations, and customer validation exercises
• Continuously deepen knowledge of: Syskit products, Microsoft 365 architecture and limitations, Governance, security, and compliance best practices

Product Designer

• Collaborate with product and development teams to define and deliver intuitive, user-centered design solutions.
• Create wireframes and interactive prototypes.
• Assist with user research to gather insights and inform design decisions.
• Participate in discovery and brainstorming sessions.
• Join design reviews and iterate based on feedback.
• Support the creation and maintenance of the design system.
• Work closely with product managers, engineers, and other stakeholders to ensure designs align with user needs and business goals.

CSM Manager

Sales Engineer

Junior Product Designer