CSM Manager
Syskit
full-time
Posted on:
Location Type: Hybrid
Location: Zagreb • Croatia
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About the role
- Own customer renewals and retention strategies across various client segments
- Design and implement customer success operations and processes
- Directly manage and develop a team of Customer Success Managers
- Own customer health scoring, renewal forecasts, and reporting
Requirements
- Mid-level experience in customer success management
- Experience in revenue forecasting and retention strategies
- Strong analytical skills for data analysis and reporting
- Proven leadership skills to coach and develop a team
- Ability to implement standardized processes and best practices
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success managementrevenue forecastingdata analysisreporting
Soft Skills
analytical skillsleadership skillscoachingteam developmentprocess implementationbest practices