Syncron

Sales Development Rep

• Identify and qualify leads through research, outbound prospecting, and inbound inquiries, focusing on the assigned Core market segment.
• Build and nurture relationships with prospects, uncovering their needs and clearly articulating Syncron’s value proposition.
• Transition high-potential leads to Client Executives for further follow-up and discovery.
• Maintain accurate records of sales activities in Salesforce and follow lead qualification processes.
• Make a minimum of 5 outbound connects daily to key personas, leveraging tools such as LinkedIn Sales Navigator to drive engagement and awareness.
• Collaborate with Client Executives and cross-functional teams to align outreach and messaging strategies.
• Consistently meet weekly activity goals and KPIs using an agreed-upon scorecard.
• Dedicate time to mentoring newer team members, sharing outreach strategies, and contributing to team meetings and morale.
• Identify and propose improvements to workflows, outreach strategies, and tool usage to drive better results.
• Act as a champion for internal tools, sharing feedback and success stories to help enhance team performance.

Enterprise Sales Development Representative

Solutions Engineer

• Designing and documenting end-to-end business processes based on Syncron’s best practices and standard software solutions
• Setting up Syncron’s solutions to enable customer value – in close collaboration with the Syncron Solution Architect
• Configure, test, and fine-tune business parameters to optimize solution fit
• Enabling users to adopt the Syncron solution successfully into their live business operations by supporting their end users in UAT testing and providing Super User Training
• Collaborating with Product Management department to improve Syncron solutions

Consultant – Software Implementation

Support Engineer

• Maintain and supervise high transaction volume Java Enterprise Edition applications designed and developed by Syncron.
• Handle customer cases reported and managed through a case management tool.
• Provide pro-active supervision for Syncron applications.
• Provide Technical and Business Support to our customers.
• Configure Syncron’s products to fulfill customer’s needs.
• Gather, analyze, and document customer requirements.
• Identify and report enhancement ideas and bugs, channel feedback from customers.
• Manage cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool.
• Provide fault isolation and root cause analysis for technical issues.
• Publish documentation in the Knowledge Base; create/maintain issue logs, resolution steps.
• Provide configurations, troubleshooting, and best practices to customers.
• Ensure SLAs are strictly adhered to.

Technical Support Engineer

QA Engineer

• Own end-to-end quality for your services: define and maintain test coverage, regression scope, and release readiness criteria (quality gates).
• Build and maintain reliable UI/E2E automation in Playwright + TypeScript: improve stability, speed, and maintainability; reduce flakiness.
• Design and evolve test automation framework components: reusable utilities, fixtures, page objects/screenplay patterns, test data strategy.
• Perform hands-on manual testing (exploratory for new features, risk-based regression, smoke/sanity before releases).
• Integrate automated tests into CI (GitHub-based pipelines): analyze failures, triage flaky tests, improve signal quality, reporting, and execution time.
• Maintain test documentation and lightweight processes: test plans, regression checklists, execution notes, quality status communication.

Quality Engineer

• Managing project scope, timeline, risks, and commercials (contract, budget, percentage of completion, change requests, etc.) of typically 6-12 month projects with a budget of up to 1m USD
• Partnering with the customer project manager in actively driving implementation projects to success, starting with an on-point definition and management of project goals and success criteria
• Coordinating project teams with customer and Syncron team members from different locations around the globe, and coaching them to follow out Syncron’s standardized methodology
• Identifying and actively mitigating project risks together with the project Solution Architect and Technical Lead
• Driving the project team to progress – leveraging end-to-end customer business process thinking rather than system capabilities and always keeping the project objectives and contractual conditions in mind

Enterprise Sales Development Representative

Consultant – Software Implementation

Technical Support Engineer

Quality Engineer

Project Manager – Software Implementation