Consultant

Syncron

Consultant advising customers on their service and after-sales business transformation. Working with a collaborative team, leading design discussions in a dynamic environment focused on supply chain optimization.

Posted 6/23/2026full-timeTokyo • 🇯🇵 JapanMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Advise our customers on their agenda to transform their service and after-sales business into a competitive differentiator
Lead the design discussions and navigate our customers’ After Sales Supply Chain business experts on their way to increase parts availability
Collaborate closely with Syncron’s and the customer’s project manager in managing scope
Educate users to adopt Syncron’s solution successfully into their live business operations by reviewing and advising on relevant functional and UAT test scenarios as well as by setting up impactful training plans
Develop and maintain relationships with customers, stakeholders, and other team members to ensure effective communication and collaboration

Requirements

What you’ll need

Have completed a university degree, preferably in Business, Supply Chain, Engineering, Information Technology, or a related field
Have 3–6 years of experience in consulting, software implementation, supply chain management, after-sales service, ERP systems, or a related business domain
Are fluent in both Japanese and English, with excellent verbal and written communication skills
Have experience working directly with customers, facilitating discussions, gathering requirements, and documenting business processes
Can effectively communicate complex business concepts to both technical and non-technical stakeholders
Have strong analytical and problem-solving skills and enjoy identifying practical solutions to business challenges
Are interested in leveraging technology and SaaS solutions to improve business performance
Can collaborate effectively with project managers, consultants, developers, support teams, and customer stakeholders
Are comfortable conducting workshops, user training sessions, and customer presentations
Take ownership of assigned workstreams and deliver high-quality outcomes within agreed timelines
Are organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
Are willing to travel occasionally to support customer engagements and project activities

Benefits

Comp & perks

Regular knowledge-sharing sessions and certifications ensure continuous growth
Well-defined career framework provides clear paths to leadership roles
Opportunities to grow into roles in Customer Success, Product, or Support teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

supply chain managementafter-sales serviceERP systemssoftware implementationconsultingbusiness process documentationUAT testinganalytical skillsproblem-solving skillsSaaS solutions

Soft Skills

communication skillscollaborationcustomer engagementworkshop facilitationtrainingorganizational skillsdetail-orientedtime managementownershipadaptability