Head of International Operations

Sword Health

full-time

Posted on: 9/2/2025

Origin: • 🇵🇹 Portugal

✨ AI Apply

Entry Level

About the role

Sword Health mission: free two billion people from pain using AI Care and clinical partnerships
Market-building operations: establish foundational structures, processes, and playbooks for international markets
Operational efficiency: identify gaps, bottlenecks, and opportunities for simplification and automation with an AI-first mentality
Staffing model optimization: create and refine localized staffing models balancing member experience and utilization
Team development: build, lead, and motivate growing teams in less mature international markets; develop leaders early
Member experience: design and test scalable, research-backed strategies balancing global standards with local adaptation
Clinical partnership: inform clinical development roadmap with local operational insights
Data analysis and reporting: define tailored success metrics, set up reporting frameworks, and leverage data for resourcing and prioritization
Finance: own operational budgets for international markets and monitor P&L performance
Strategy: lead cross-functional initiatives to launch, stabilize, and scale Sword’s presence in new and growing international markets

6+ years of experience in Operations, Strategy, or equivalent
Previous startup experience and/or ability to thrive in a fluid environment and willingness to get hands dirty
Experience scaling teams, with a focus on investing in coaching and development of your team
Data-driven and analytical mindset; ability to source actionable insights and explain data clearly
Proven record of structuring projects and programs and working with diverse stakeholders
Strategic mindset with scale-oriented decision making
Exceptional communicator and influencer able to collaborate cross-functionally
Talent magnet with ability to attract and build strong teams; manage and nurture team members
Strong grasp of consumer insights and customer-centric mindset
Experience using Looker (or equivalent) and extremely proficient with spreadsheets (advanced level)
Ability to handle chaos, ambiguity, and complexity in a detailed and organized way
Outstanding interpersonal, coaching and strategic thinking skills
Known for building culture with a mission-driven approach
Motivated by challenges, positive, solution-focused, and willing to roll up sleeves
High IQ/EQ, leads with humility, integrity, and intellect
Proven ability to re-prioritize and work quickly and efficiently
Attention to detail, multi-tasking, and strong follow-through