Junior Operations Manager, German-speaking
Planeco Building
Head of International Operations
Sword Health
full-time
Posted on:
Location: 🇵🇹 Portugal
Visit company websiteJob Level
Entry Level
About the role
- Sword Health mission: free two billion people from pain using AI Care and clinical partnerships
- Market-building operations: establish foundational structures, processes, and playbooks for international markets
- Operational efficiency: identify gaps, bottlenecks, and opportunities for simplification and automation with an AI-first mentality
- Staffing model optimization: create and refine localized staffing models balancing member experience and utilization
- Team development: build, lead, and motivate growing teams in less mature international markets; develop leaders early
- Member experience: design and test scalable, research-backed strategies balancing global standards with local adaptation
- Clinical partnership: inform clinical development roadmap with local operational insights
- Data analysis and reporting: define tailored success metrics, set up reporting frameworks, and leverage data for resourcing and prioritization
- Finance: own operational budgets for international markets and monitor P&L performance
- Strategy: lead cross-functional initiatives to launch, stabilize, and scale Sword’s presence in new and growing international markets
Requirements
- 6+ years of experience in Operations, Strategy, or equivalent
- Previous startup experience and/or ability to thrive in a fluid environment and willingness to get hands dirty
- Experience scaling teams, with a focus on investing in coaching and development of your team
- Data-driven and analytical mindset; ability to source actionable insights and explain data clearly
- Proven record of structuring projects and programs and working with diverse stakeholders
- Strategic mindset with scale-oriented decision making
- Exceptional communicator and influencer able to collaborate cross-functionally
- Talent magnet with ability to attract and build strong teams; manage and nurture team members
- Strong grasp of consumer insights and customer-centric mindset
- Experience using Looker (or equivalent) and extremely proficient with spreadsheets (advanced level)
- Ability to handle chaos, ambiguity, and complexity in a detailed and organized way
- Outstanding interpersonal, coaching and strategic thinking skills
- Known for building culture with a mission-driven approach
- Motivated by challenges, positive, solution-focused, and willing to roll up sleeves
- High IQ/EQ, leads with humility, integrity, and intellect
- Proven ability to re-prioritize and work quickly and efficiently
- Attention to detail, multi-tasking, and strong follow-through
