SWK Technologies, Inc.

Technical Project Manager

• Develop and maintain detailed project plans, timelines, resource schedules and budgets, lead end-to-end project delivery including initiation, planning, executing, monitoring and closeout.
• Ensure projects are delivered in accordance with contractual obligations, service level agreements and quality standards
• Build trusted relationships with client stakeholders, executives, and technical teams, serving as point of contact and manage client expectations, communicate project progress, risks, issues and milestones clearly and effectively
• Collaborate with engineers, solutions architects and service delivery teams to define technical requirements and project scope
• Coordinate implementations involving Microsoft 365, Azure, Infrastructure, Network and security solutions, data center migrations, backup and disaster recovery solutions
• Support continuous improvement initiatives to improve client satisfaction, project delivery, and operational efficiency
• Contribute to the development and refinement of project management methodologies and standards

Technical Project Manager – MSP

Account Executive

• Identify prospects and build meaningful relationships
• Guide potential clients through the sales process from initial contact to close
• Manage and maintain a healthy sales pipeline
• Analyze sales data to uncover trends and opportunities
• Deliver accurate and consistent forecasting
• Enable credible engagement with prospects around ERP applications and business impact
• Travel to meet clients on-site as required

Sales Executive – Direct Sales

Engineer

• Troubleshooting hardware and software issues
• Performing installations and upgrades
• Assisting clients with technical queries
• Delivering top-tier technical support and solutions
• Ensuring customer satisfaction and fostering client relationships

Tier I MSP Engineer

• Act as a senior escalation resource for the NOC and support teams, resolving complex tickets that require deeper expertise or administrative access
• Lead and execute client-facing infrastructure and cloud projects including migrations, deployments, and environment buildouts
• Manage and administer Azure environments across a diverse client base, including IaaS, Azure AD/Entra ID, and M365 integration
• Communicate directly with clients on escalated issues and active projects, setting expectations and providing clear status updates
• Collaborate with the engineering team on process improvements, documentation, and knowledge transfer
• Contribute to post-incident reviews and root cause analysis
• Support internal initiatives including tooling improvements and platform administration

Tier III Engineer

Procurement

• Assist in the procurement process, including processing purchase orders.
• Involve in data entry, vendor communication, and client communication.
• Learn the ropes of procurement while contributing to business operations.

Technical Project Manager – MSP

Sales Executive – Direct Sales

Tier I MSP Engineer

Tier III Engineer

Procurement Assistant – Entry Level