Tier III Engineer

SWK Technologies, Inc.

Senior Escalation & Project Engineer at a managed services provider. Leading client-facing projects and managing Azure environments for multiple clients.

Posted 6/12/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloudDNSVMware

About the role

Key responsibilities & impact

Act as a senior escalation resource for the NOC and support teams, resolving complex tickets that require deeper expertise or administrative access
Lead and execute client-facing infrastructure and cloud projects including migrations, deployments, and environment buildouts
Manage and administer Azure environments across a diverse client base, including IaaS, Azure AD/Entra ID, and M365 integration
Communicate directly with clients on escalated issues and active projects, setting expectations and providing clear status updates
Collaborate with the engineering team on process improvements, documentation, and knowledge transfer
Contribute to post-incident reviews and root cause analysis
Support internal initiatives including tooling improvements and platform administration

Requirements

What you’ll need

5+ years of hands-on IT experience, with meaningful time spent in an MSP or similar multi-client environment
Demonstrated experience managing Azure workloads in production (IaaS, Entra ID, Azure Networking, Azure Monitor, etc.)
Strong working knowledge of Windows Server, Active Directory, and networking fundamentals (DNS, DHCP, firewall, VPN)
Experience with firewall administration (SonicWall preferred)
Experience with M365 administration (Exchange Online, Teams, SharePoint, Defender)
Ability to manage multiple concurrent client engagements without losing the details
Strong written and verbal communication skills
Self-directed and comfortable working remotely without close supervision
Additional Qualifications that are good to have:
Microsoft certifications (AZ-104, AZ-305, or similar)
Experience with PSA and RMM tools (HaloPSA, NinjaRMM, Auvik, etc.)
Familiarity with virtualization platforms (Hyper-V, VMware)
PowerShell scripting for automation and administration
Background in change management processes or ITIL fundamentals

Benefits

Comp & perks

Full time role in a remote first workplace
Dental, Life, Medical, Retirement, Vision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AzureIaaSAzure ADM365Windows ServerActive DirectoryDNSDHCPfirewall administrationPowerShell

Soft Skills

communicationself-directeddetail-orientedcollaborationproblem-solvingclient managementprocess improvementdocumentationknowledge transferroot cause analysis

Certifications

AZ-104AZ-305