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Tier I MSP Engineer
SWK Technologies, Inc.Tier I MSP Engineer delivering technical support and solutions while ensuring customer satisfaction for a software solutions company.
Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite
About the role
Key responsibilities & impact- Troubleshooting hardware and software issues
- Performing installations and upgrades
- Assisting clients with technical queries
- Delivering top-tier technical support and solutions
- Ensuring customer satisfaction and fostering client relationships
Requirements
What you’ll need- Previous experience in IT
- Previous Call center experience required
- Managed Service provider experience preferred
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Benefits
Comp & perks- Medical, Dental and Vision insurance
- 401k Retirement Plan
- Paid Time Off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinghardware installationsoftware installationsoftware upgradestechnical supporttechnical solutions
Soft Skills
client relationship managementrapport buildingcritical thinkingcustomer satisfactionprofessional demeanor