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Tier I MSP Engineer
SWK Technologies, Inc.Tier I MSP Engineer delivering technical support and solutions while ensuring customer satisfaction for a software solutions company.
Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
troubleshootinghardware installationsoftware installationsoftware upgradestechnical supporttechnical solutions
Soft Skills
client relationship managementrapport buildingcritical thinkingcustomer satisfactionprofessional demeanor
Industry Keywords
IT experiencecall center experiencemanaged service provider
About the role
Key responsibilities & impact- Troubleshooting hardware and software issues
- Performing installations and upgrades
- Assisting clients with technical queries
- Delivering top-tier technical support and solutions
- Ensuring customer satisfaction and fostering client relationships
Requirements
What you’ll need- Previous experience in IT
- Previous Call center experience required
- Managed Service provider experience preferred
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Benefits
Comp & perks- Medical, Dental and Vision insurance
- 401k Retirement Plan
- Paid Time Off