Switchboard Hiring

Client Success Specialist

Switchboard Hiring

part-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $30 - $35 per hour

Job Level

Mid-LevelSenior

Tech Stack

WordPress

About the role

  • Drive customer retention and expansion by analyzing customer metrics and identifying growth opportunities
  • Work directly with clients and prospects to increase revenue and client satisfaction
  • Manage client and prospect communications via multiple channels with a consultative, solution-oriented approach
  • Conduct software demos and create customized assessments for new and existing clients
  • Manage various admin, testing, and processing duties as needed
  • Work directly with the founders and operators of Agolix

Requirements

  • Self-starter looking for a long-term, part-time opportunity with flexible hours (15-30 hours per week typically between 8am-5pm, ET)
  • Previous experience in a B2B SaaS customer facing role
  • Growth mindset and experience in improving client outcomes
  • Natural consultative communicator who builds trust and uncovers customer needs with positivity and enthusiasm
  • Technical aptitude with software tools like Google Workspace, Excel, Slack, Trello and Zoom
  • Bonus: experience with WordPress, Canva, ActiveCampaign, Stripe
  • Bonus: experience with marketing automation tools and customer data analysis
  • Authorized to work in the United States (Sponsorship not available)
  • Willing to undergo a criminal background check if offered the position