Best Hire Career Fairs

Customer Support Advisor, German Speaker

Best Hire Career Fairs

full-time

Posted on:

Origin:  • 🇵🇹 Portugal

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Job Level

Junior

About the role

  • Handle customer queries via phone, email, and chat with professionalism and empathy;Identify problems, troubleshoot issues , and provide accurate solutions;Document actions taken, categorize cases, and escalate complex issues when necessary;Provide technical and general support for paid products and services;Collaborate with the team to improve processes and customer satisfaction;Support users of one of the worlds most popular video streaming platforms

Requirements

  • Native-level German (written and spoken);Fluent English for internal communication;Minimum 12 months of customer service experience (B2C or B2B, preferably in a contact center);Strong communication, problem-solving, and multitasking skills;Ability to empathize and manage customer emotions with professionalism;Flexibility to work in rotating shifts, including evenings, weekends, and holidays;Organized, detail-oriented, and eager to learn in a fast-changing environment;Valid legal work permit for Portugal (mandatory);On-site position in Lisbon (no remote option)