French Customer Support
CBREX
Customer Support Advisor, German Speaker
Best Hire Career Fairs
full-time
Posted on:
Location: 🇵🇹 Portugal
Visit company websiteJob Level
Junior
About the role
- Handle customer queries via phone, email, and chat with professionalism and empathy;Identify problems, troubleshoot issues , and provide accurate solutions;Document actions taken, categorize cases, and escalate complex issues when necessary;Provide technical and general support for paid products and services;Collaborate with the team to improve processes and customer satisfaction;Support users of one of the worlds most popular video streaming platforms
Requirements
- Native-level German (written and spoken);Fluent English for internal communication;Minimum 12 months of customer service experience (B2C or B2B, preferably in a contact center);Strong communication, problem-solving, and multitasking skills;Ability to empathize and manage customer emotions with professionalism;Flexibility to work in rotating shifts, including evenings, weekends, and holidays;Organized, detail-oriented, and eager to learn in a fast-changing environment;Valid legal work permit for Portugal (mandatory);On-site position in Lisbon (no remote option)
