Swisscom

Sales

• You lead a dedicated team of Solution Sales Specialists
• Actively engaged in selling complex IT solutions yourself
• Responsible for solutions in the domains: Networking, Multi‑Cloud, Security Services, Data Center Services, Modern Work / Collaboration and Workplace
• Understand customers’ business needs and translate them into future‑oriented IT solutions
• 60% of your time you lead and further develop the Solution Sales team
• 40% of your time you invest in direct Solution Sales activities with our customers.

Sales Director – Large Enterprise Customers

Systems Engineer

• You will optimize existing End of Period (EOP) processes and support projects for our major Banking and Healthcare clients, from early strategy phase through to production rollout
• Responsible for the design and development of automated Avaloq EOP (End of Period) processes for Avaloq banks and in the healthcare sector
• Analyze and optimize the performance of batch processes
• Automate business processes

System Engineer – End of Period Processing

Manager

• Drive complex IAM topics in a B2B environment
• Ensure IAM solutions meet high security requirements
• Responsible for planning and implementing epic initiatives

Solution Manager

Network Engineer

• Beratung, Konzeption und Umsetzung von Cisco-basierten Enterprise und Data Center Network Lösungen
• Technische Workshops mit der Kundschaft durchführen und Lösungen präsentieren
• Technische Unterstützung im Verkaufsprozess bei Offerten und Ausschreibungen
• Kontinuierliche Herausforderungen in spannenden Kundenprojekten

Customer Support

• Responsible for the strategy, implementation and monitoring of local and centralized initiatives to improve quality, with a focus on the recommendation rate (tNPS)
• Ensure a learning and feedback loop from customer surveys and create incentives to enhance customer satisfaction within Customer Care
• Central monitoring of tNPS insights together with the QM team, and preparation of decision materials and clear action recommendations for various management reviews
• Help shape the transformation toward data-driven quality management through the use of AI
• Support and analyze customer interactions, and operate and further develop quality management tools and processes to promote customer satisfaction and employee competence
• Provide strategic governance and operational quality assurance through effective stakeholder management, implementation of targeted QM measures and close coordination with line and support organizations

Senior Quality Manager, Customer Care

• Beratung, Konzeption und Realisierung von Cisco-basierten Enterprise Network Lösungen
• Technische Workshops mit der Kundschaft durchführen und Lösungen präsentieren
• Technischer Presales bei Offerten und Ausschreibungen
• Kontinuierliche Herausforderungen in spannenden Kundenprojekten
• Praxisnahe Weiterbildung sowie selbstständiges, resultatorientiertes Arbeiten im engagierten Team

Senior Cisco Network Engineer

Solutions Engineer

• You analyze complex customer requirements and develop tailored solutions together with our technology partners in the areas of WAN, SD-WAN and SASE
• You support international customers on their path to digital transformation — from architecture definition to long-term scaling
• You actively drive the expansion of existing customer relationships and identify new business opportunities
• As part of a cross-functional account team, you work closely and collaboratively with internal and external stakeholders
• You prepare and present technical concepts and proposals convincingly at all levels — from technical decision-makers to C-level

Specialized Sales – Solution Architect

• Design, operation and further development of the Linux infrastructure (focus on RHEL-based systems)
• Development and maintenance of automation and configuration scripts (Ansible, Bash, Python)
• Integration of the Linux platform into a broader infrastructure ecosystem (IAM, monitoring, logging, network, storage etc.), including analysis and management of dependencies with other system components
• Implementation of strict security and compliance requirements (CIS Benchmarks, SELinux, vulnerability management and general hardening)
• Ensuring high system availability and lifecycle management (patching, hardening, updates)
• Performance optimization and scaling of Linux environments
• Opportunity to shape and influence your area of expertise