Swish Analytics

Customer Success Associate

Swish Analytics

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $50,000 - $60,000 per year

Job Level

JuniorMid-Level

About the role

  • Establish yourself as an expert and communicator of Swish’s products and services
  • Manage day-to-day inbound client inquiries over Slack, email and video conferencing
  • Identify customer pain points and proactively reach out with solutions for clients
  • Communicate relevant inquiries and tasks with Swish Trading, Product, Engineering and Data Science teams.

Requirements

  • Bachelors Degree in Business, Data Analytics, Sports, or a similar fields
  • 2+ yearss of relevant work experience in a customer experience position, ideally in a B2B company.
  • Strong written and verbal communications/presentation skills
  • Ability to comprehend client inquiries and convey solutions on the fly
  • Understanding of sports betting and fluency in sports betting odds
  • Passion and knowledge of the NBA, NFL, MLB, NHL, and NCAA Basketball + Football
  • Results driven work ethic  focused on improving processes and results
  • Availability to work flexible schedules, including nights, weekends and/or holidays