Account Manager – Merchant Accounts
Takeaway.com
SFDC
Senior Account Manager
Swiftly, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $117,000 - $190,000 per year
Job Level
Senior
About the role
- Develop an upsell/retention strategy for midsize to large complex customer transit agencies
- Own the upsell pipeline from marketing qualified lead to close
- Build your own strategy to drive pipeline development throughout your book of business (our customer base)
- Develop and maintain account plans for key accounts
- Work with marketing to develop customer-focused collateral and execute campaigns
- Achieve/exceed quota expectations
- Develop business proposals and deliver Executive Business presentations to agency leadership and executives that prove ROI
- Lead demonstrations/trainings of the full Swiftly platform
- Work with agency decision-makers to identify budget and procurement paths
- Manage competitive and noncompetitive procurement for both upsells and renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements)
- Attend conferences, onsite agency visits, and other events to meet customers, build relationships, represent Swiftly as a thought leader, and move deals forward
- Work collaboratively with all cross-functional departments to provide a constant loop of feedback on our competition, market, and customers
- Develop and maintain Success Plans for customer base
Requirements
- 2-5 years of quota-carrying SaaS experience in the public sector
- A track record of meeting and exceeding quota and pipeline expectations
- A strong ability to listen to various stakeholders and synthesize relevant information
- Persistence and the ability to find creative ways to communicate value to customers
- Strong intuition and ability to thrive with minimal direction: you can ideate and execute a plan effectively, think strategically, and balance multiple competing priorities
- Exceptional organizational skills, with the ability to multitask a high volume of opportunities at all times
- Excellent communication and a proven ability to work cross-functionally
- Experience working with public transportation or passionate about the future of transportation, mobility, and cities, with an interest in the role of transportation technology
Benefits
- Competitive salary
- Equity compensation for every employee
- Medical, Dental and Vision
- Retirement with Employer Match
- Flexible Spending Account (FSA)
- Home office setup reimbursement
- Monthly cell/internet reimbursement
- Monthly "Be Well" stipend
- Flexible PTO with a recommended minimum
- Flexible work environment
- 16 paid holidays, including holidays in months without US national holidays
- 8 fully paid weeks of leave for child birth/adoption
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSupsell strategypipeline developmentbusiness proposalsexecutive presentationsRFP responsesole source justificationcooperative purchasing agreementsaccount planningcustomer retention
Soft skills
listeningsynthesis of informationpersistencecommunicationstrategic thinkingmultitaskingorganizational skillscollaborationrelationship buildingcreativity
