Swiftly, Inc.

Full-stack Engineer

• Design, build, maintain and extend products, features, and functionality that solve real customer problems
• Partner with Product, Design, and Engineering to discover and validate customer needs and technical approaches
• Prototype quickly, and as necessary, to de-risk projects, test assumptions, and iterate ideas into production-ready solutions
• Consistently deliver incremental value by anticipating dependencies, breaking down work, and regularly demoing progress
• Communicate technical trade-offs, present system design proposals clearly, and document architectural decisions
• Apply modern software engineering practices to deliver robust, maintainable, and extensible systems
• Uplevel teammates through code reviews, pairing, and strong collaboration
• Take ownership of your code and product domain, engaging in retrospectives and continuously improving how the team works

Senior Software Engineer - Full-stack

Sales

• Recruit, onboard, and develop a high-performing team of Enterprise AEs and BDRs
• Establish and maintain a coaching rhythm: regular 1:1s, call reviews, deal reviews, and skills development sessions
• Set clear performance expectations and hold the team accountable to activity metrics, pipeline targets, and quota attainment
• Foster a culture of learning, collaboration, and continuous improvement across the sales team
• Own the team’s pipeline generation strategy, ensuring AEs prospect 50–60% of their own pipeline while BDRs generate the remainder through outbound and ABM motions
• Drive disciplined territory planning and account prioritization across the Enterprise segment
• Support AEs in navigating complex, multi-stakeholder deals with 6–12 month sales cycles
• Maintain accurate forecasting and pipeline reporting in Salesforce; provide weekly forecast updates to leadership
• Coach BDRs on prospect research, outbound engagement, and lead qualification to convert SQLs to SQOs
• Collaborate with Marketing on account-based marketing (ABM) campaigns and inbound lead routing
• Ensure BDRs maintain excellent CRM hygiene and follow structured qualification frameworks
• Champion and enforce the SPICED sales methodology across the team
• Partner cross-functionally with Marketing, Product, and Customer Success to refine messaging, share market feedback, and improve the buyer experience
• Identify opportunities to develop AI-assisted processes that improve prospecting efficiency and sales effectiveness

Sales Manager, Enterprise

Support Engineer

• Become an expert on Swiftly’s suite of solutions and assist customers on issues and concerns. Provide reliable direction to customers in both technical and non-technical terms.
• Quickly and accurately handle all levels of technical support communications, across multiple channels, precisely tracking all customer interactions via Zendesk, Jira, Github and other tools.
• Take end-to-end ownership of issues, following through until you reach an appropriate resolution.
• Handle daily technical support requests from customers, including bugs, technical issues, product questions, feature requests, hardware and software, account creation and providing basic product education.
• Serve as technical support for Swiftly and assist in troubleshooting hardware issues: GPS units, tablets, and other integrated fleet hardware. You’ll be thoroughly trained on this, don’t worry!
• Train and optimize our email AI agent by thoughtfully updating it’s knowledge through written content, documentation, and video recordings.
• Lead troubleshooting of bugs and other issues as they arise. Document and partner with Product and Engineering teams to usher through resolution.
• Investigate and solve complex data questions.
• Build relationships with other departments and work together to solve technical and non-technical challenges.
• Create and maintain internal and customer-facing technical support documentation and resources.
• Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues
• Troubleshooting and investigating issues that arise from customers.
• Be the customer advocate! You are their eyes, ears, and heart here at Swiftly.

Senior Software Engineer - Full-stack

Sales Manager, Enterprise

Technical Support Representative