Director of Communications

Swiftly, Inc.

Director of Communications at Swiftly, defining brand strategy and leading media efforts in transit technology. Collaborate across teams to enhance company's reputation and visibility.

Posted 6/30/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $153,750 - $205,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and grow a high-performing team across content, brand, PR, social, and proposals, setting the bar on quality, trusting each individual to own their domain, and using AI and emerging tools to scale the team's speed and creativity.
Build the foundational systems and workflows that enable AI to scale the team's output without sacrificing quality or the human insight that drives Swiftly's thought leadership.
Define Swiftly's brand strategy across our audiences, decide how we measure brand awareness and positioning, and create our strategy for moving the needle.
Build the narrative system that aligns the business, partnering with Sales, Product, Customer Success, People, and the executive team so every external and internal moment reinforces the same story.
Develop a content strategy that builds Swiftly's reputation as the authoritative voice in transit technology while directly contributing to revenue goals, balancing thought leadership with pipeline-building content developed in close partnership with Demand Generation.
Steward Swiftly's brand identity in partnership with our brand designer, evolving the visual and verbal system as we mature.
Treat proposals as a strategic communications surface, ensuring our RFP responses carry the same narrative power as our marketing.
Operate as a senior voice in company decisions, bringing narrative and brand judgment into product, go-to-market, and strategy.
Develop and execute a proactive media and thought leadership strategy, and prepare leadership for the moments that matter: keynotes, launches, and big bets.
Serve as a strategic communications advisor to senior leadership, developing executive messaging, presentations, keynote content, and stakeholder communications.
Develop and maintain strategic relationships with transit agencies, industry associations, public sector leaders, and ecosystem partners to strengthen Swiftly's visibility, credibility, and influence.
Partner with executive leadership to support government relations, policy communications, and stakeholder engagement efforts, ensuring Swiftly's messaging aligns with evolving industry priorities and public sector needs.
Establish media monitoring and competitive intelligence tracking programs to identify emerging opportunities, risks, and industry trends, providing leadership with actionable insights.
Lead crisis communications planning and response readiness, developing messaging frameworks and protocols that protect and strengthen Swiftly's reputation during critical moments.
Support company-level communications for investors and strategic partners.
Partner with the Customer team to develop communications that support retention and renewals.

Requirements

What you’ll need

10+ years in communications, corporate marketing, or brand, with leadership experience at a fast-growing B2B SaaS or mission-driven tech company.
A track record of defining, instrumenting, and moving a north star reputation metric.
Exceptional writing and storytelling skills: you can turn a complicated product and a nuanced industry into a story that's clear, sharp, and durable.
Experience managing multidisciplinary teams across content, brand, PR, and proposals, and knowing how to motivate and inspire creatives.
A history of thriving as a strategic partner to executives, sales, and product.
A history of shipping messaging frameworks, narrative platforms, or positioning systems that got adopted.
A strong point of view, a collaborative style, a learning mindset, and a love for working in a fast-paced environment with people you truly enjoy.
Genuine excitement about public transit and mission-driven work.
Even better if you have:
Experience communicating to or about public sector, government, or civic audiences
Background in transit, mobility, transportation, or civic technology.

Benefits

Comp & perks

Competitive salary
Equity compensation for every employee
Medical, Dental and Vision
Retirement with Employer Match
Flexible Spending Account (FSA)
Home office setup reimbursement
Monthly cell/internet reimbursement
Monthly "Be Well" stipend
Flexible PTO with a recommended minimum
Flexible work environment
16 paid holidays, including holidays in months without US national holidays
12 fully paid weeks of leave for child birth/adoption

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Brand Strategy DevelopmentContent Strategy CreationCrisis Communications PlanningMessaging FrameworksNarrative PlatformsMedia MonitoringCompetitive Intelligence TrackingProposals ManagementThought Leadership StrategyStakeholder Communications

Soft Skills

Collaborative StyleLearning MindsetMotivating And Inspiring CreativesStrong Point Of ViewThriving In Fast-Paced Environments